Silvana Miljanovic
Stoney Creek,ON
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
2
2
Languages
18
18
years of professional experience
Work History
Retail Sales Associate
Hudsons Bay
Hamilton, Ontario
08.2007 - 06.2025
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Provided exceptional customer service by addressing inquiries and concerns.
- Assisted customers in locating merchandise throughout the store.
- Processed transactions efficiently at the point of sale system.
- Handled returns and exchanges according to store policies and procedures.
- Maintained product displays to ensure a tidy shopping environment.
- Participated in training new associates on operational standards and practices.
Education
Scott Park S.S
Hamilton, ONSome College (No Degree) - Business
Mohawk College of Applied Arts And Technology
HamiltonSkills
- Sales transactions
- Customer service
- Visual merchandising
- Inventory management
- Product knowledge
Languages
English
Proficient (C2)
C2
Italian
First Language
Timeline
Retail Sales Associate
Hudsons Bay
08.2007 - 06.2025
Scott Park S.S
Some College (No Degree) - Business
Mohawk College of Applied Arts And Technology