Silvana Kossak
Oakville,ON
Summary
Adept at elevating customer experiences and streamlining office operations, I honed my skills in complaint resolution and administrative support at Digigtech Solutions Group Canada. By fostering strong relationships and efficiently managing resources, I significantly contributed to improved operational efficiency and customer satisfaction, embodying leadership support and effective communication.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Digigtech Solutions Group Canada
Oakville, Ontario
02.2014 - 04.2022
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Maintained inventory of office supplies and placed orders when necessary.
- Handled incoming calls and directed callers to appropriate department or employee.
- Managed office supplies inventory and placed orders when necessary.
- Conducted research on various topics as requested by management.
- Proofread content for typo-free emails and documentation.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Processed invoices for payment using accounting software applications.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Assisted with customer requests and answered questions to improve satisfaction.
Inside Sales Representative
Cyro Canada Inc
Etobicoke, Ontario
10.2001 - 01.2004
- Delivered superior customer support to improve account retention rate.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Developed and maintained strong relationships with clients, vendors and colleagues.
- Responded quickly to customer inquiries via phone or email.
- Identified customer needs by asking questions and advising on best solutions.
- Provided excellent customer service to ensure client satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with key accounts, ensuring customer satisfaction.
- Addressed and resolved client concerns and issues in a timely and effective manner.
- Listened to customer needs to identify and recommend best products and services.
Education
Bachelor of Arts - English
York University
Toronto, NoneSkills
- Complaint resolution
- Senior leadership support
- Follow-up skills
- Order processing
- Verbal and written communication
- Conflict resolution
- Administrative support
- Building rapport
- Inbound and outbound calling
- Customer service
Timeline
Administrative Assistant
Digigtech Solutions Group Canada
02.2014 - 04.2022
Inside Sales Representative
Cyro Canada Inc
10.2001 - 01.2004
Bachelor of Arts - English
York University