Silvana Dapi
Calgary
Summary
Dynamic professional with a proven track record at Mckenzie Lake Clinic, excelling in multitasking and organization. Demonstrated expertise in medical reception and HIPAA regulations, enhancing patient care through efficient appointment management and data accuracy. Skilled in fostering positive relationships, significantly improving patient satisfaction and operational efficiency.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data entry position. Ready to help team achieve company goals.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Mckenzie Lake Clinic
02.2016 - 09.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Received and routed laboratory results to correct clinical staff members.
- Used Walf EMR to schedule appointments for doctor visits and procedures.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Conducted patient intake interviews, recording and documenting relevant information.
- Assisted with medical coding and billing tasks.
- Managed office bookkeeping with insurance billing and patient payments.
- Prepared and processed patient referrals and transfer requests.
Cake Decorator
Safeway
03.2013 - 09.2013
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
Assistant Manager
Stokes Inc.
11.2011 - 03.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Sales Associate
Winners Merchants
09.2008 - 08.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
GED -
Cambrook College
Calgary, AB01-2020
Skills
- Multitasking and organization
- Problem-solving
- HIPAA regulations
- Attention to detail
- Medical reception
- Data entry
- Medical terminology
- Positive attitude
- Appointment management
- Insurance billing
- Payment collection and processing
- Medical office software
- EMR software
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Managed reception area.
- Able to handle multi phone calls per day
- EMR/EHR
- Achieved data entry in time management
Languages
English
Professional Working
Albanian
Professional Working
Certification
Medical Office Assistant
Timeline
Medical Office Assistant
Mckenzie Lake Clinic
02.2016 - 09.2021
Cake Decorator
Safeway
03.2013 - 09.2013
Assistant Manager
Stokes Inc.
11.2011 - 03.2013
Sales Associate
Winners Merchants
09.2008 - 08.2009
GED -
Cambrook College
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