Silvana Burdo
Richmond Hill
Summary
Esthetician with strong business, sales, and customer service skills necessary to meet spa goals and exceed client expectations.
Overview
29
29
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Esthetician and Spa Owner
Silvana’s Beauty Bar
Richmond Hill
05.2017 - Current
- Provide facial treatments using advanced skincare techniques and products.
- Assist clients in selecting appropriate skincare products for their needs.
- Perform waxing services ensuring client comfort and safety.
- Maintain a clean and organized treatment room to enhance client experience.
- Educate clients on post-treatment care for optimal skin health.
- Manage appointment scheduling to maximize service efficiency and client satisfaction.
- Attend continuing education courses related to esthetics industry advancements.
- Provide manicure and pedicure services.
- Provide professional makeup application, eyelash and eyebrow tinting services.
Customer Service Representative
Countrywide Homes Ltd.
Concord
01.2019 - 07.2020
- Followed direct orders from customer service manager.
- Answered telephone calls and took necessary messages.
- Assisted homeowners with inquiries.
- Prepared necessary work orders according to customer service inspections.
- Was responsible in contacting trades to ensure that work was being completed in a timely manner.
- Contacted homeowners to schedule appointments and to follow up on service satisfaction.
- Offered reassurance to homeowners that work was going to be completed in a good and timely manner.
- Prepared and distributed all necessary paperwork to customer service technicians according to their schedule.
- Filed away all necessary paperwork including Tarion forms, sign offs, purchase orders and customer correspondence emails.
- Maintained a clean and tidy work area.
Esthetician/Makeup Artist
Caryl Baker Visage
Toronto
07.2008 - 12.2013
- Provided advanced facial, depilatory and make-up artistry services.
- Attended various training courses for new products and techniques.
- Answered telephone calls and scheduled client appointments.
- Maintained a clean and hygienic work area.
- following strict policies and procedures.
- Was responsible for opening and closing procedures including managing and balancing the cash till.
- Organized and stocked new product inventory.
Customer Service Representative
North Star Homes Ltd.
Concord
06.2012 - 02.2016
- Followed direct orders from customer service manager.
- Answered telephone calls and took necessary messages .
- Assisted homeowners with inquiries.
- Prepared necessary work orders according to customer service inspections.
- Was responsible in contacting trades to ensure that work was being completed in a timely manner.
- Contacted homeowners to schedule appointments and to follow up on service satisfaction.
- Offered reassurance to homeowners that work was going to be completed in a good and timely manner.
- Met and greeted homeowners with a welcome basket upon handing over house keys.
- Prepared and distributed all necessary paperwork to customer service technicians according to their schedule.
- Filed away all necessary paperwork including Tarion forms, sign offs, purchase orders and customer correspondence emails.
- Maintained a clean and tidy work area.
Esthetician/Receptionist
Civello Salon & Spa and Chi Spa
Toronto, Ontario
08.1998 - 11.2002
- Answered telephone calls and emails.
- Booked client appointments.
- Contacted clients regarding upcoming promotions.
- Opening and closing procedures including balancing the cash till.
- Responsible for placing product orders.
- Inventory control
- Provided services such as facials, depilatory services, body treatments, manicures and pedicures
- Maintained a well-organized and clean working environment
Makeup Artist/Esthetician
Caryl Baker Visage
Toronto, Ontario
10.1996 - 07.1998
- Provided advanced facial, depilatory and make-up artistry services.
- Attended various training courses for new products and techniques.
- Answered telephone calls and scheduled client appointments.
- Maintained a clean and hygienic work area following strict policies and procedures.
- Was responsible for opening and closing procedures including managing and balancing the cash till.
- Organized and stocked new product inventory.
Education
Esthetician Diploma - Esthetics
Seneca College of Applied Arts And Technology
North York 09.1996 - 04.1998
Skills
- Advanced facial treatments
- Skincare product selection
- Waxing services
- Time management
- Effective communication
- Maintaining hygiene standards
- Attention to detail
- Problem solving
- Customer service
Certification
- Completed Microneedling course on September 16, 2025
- Completed Lash Lift course in 2017
Timeline
Customer Service Representative
Countrywide Homes Ltd.
01.2019 - 07.2020
Esthetician and Spa Owner
Silvana’s Beauty Bar
05.2017 - Current
Customer Service Representative
North Star Homes Ltd.
06.2012 - 02.2016
Esthetician/Makeup Artist
Caryl Baker Visage
07.2008 - 12.2013
Esthetician/Receptionist
Civello Salon & Spa and Chi Spa
08.1998 - 11.2002
Makeup Artist/Esthetician
Caryl Baker Visage
10.1996 - 07.1998
Esthetician Diploma - Esthetics
Seneca College of Applied Arts And Technology
09.1996 - 04.1998