Silpa Suresh Babu
Burnaby,Canada
Summary
- Dedicated and very talented individual with a track record in customer service and engineering, seeking a challenging role in a reputed organization where I can apply my skills and deliver my best to improve operations and top-notch customer care.
- Motivates towards achieving set goals and deadlines in a timely manner
- Demonstrated effective communication, collaborations and interpersonal skills
- Coordinating the sales team by managing schedules and filing important documents
- Proficient in handling site operations and accountable for quality service
- Experience in handling a team and exposure to handling shifts
- Sound knowledge in computer skills (MS office, Outlook)
- Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Lulu Mall
08.2020 - 07.2023
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Created and maintained detailed database to develop promotional sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Generated customer service reports to track customer satisfaction.
- Responded proactively and positively to rapid change.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
QA Test Analyst
Cognizant Technologies Solutions
05.2017 - 07.2020
- Assisted customers, demonstrated product features, monitored team progress, and handled order processing.
- Participated in regular project review meetings, providing QA updates and recommendations to stakeholders for informed decisionmaking.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Developed and maintained quality assurance procedure documentation.
- Participated in departmental meetings to establish short- and long-term strategy.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Built automated test scripts to handle repetitive software testing work.
Education
Post Baccalaureate diploma in Technical Management and Studies -
Kwantlen Polytechnic University
Surrey, BC12.2025
Master of Computer Applications -
Amrita School of Engineering
Kerala, India05.2012
Skills
- Customer Account Management
- Calm and Professional Under Pressure
- Teamwork and Collaboration
- Customer Service
- MS Office
- Computer Skills
- Quality Assurance Controls
- Database Management
Languages
English
Full Professional
Malayalam
Full Professional
Tamil
Professional Working
Hindi
Limited Working
Passport Number
T8143753
References Available
True
Availability
- Full Day, 4 pm - 11 pm, Full Day, Not Available, Full Day, Full Day, Full Day
- Monday: Full Day
- Tuesday: 4 pm - 11 pm
- Wednesday: Full Day
- Thursday: Not Available
- Friday: Full Day
- Saturday: Full Day
- Sunday: Full Day
Personal Information
Nationality: Indian
Timeline
Customer Service Representative
Lulu Mall
08.2020 - 07.2023
QA Test Analyst
Cognizant Technologies Solutions
05.2017 - 07.2020
Post Baccalaureate diploma in Technical Management and Studies -
Kwantlen Polytechnic University
Master of Computer Applications -
Amrita School of Engineering
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