Summary
Overview
Work History
Education
Skills
Websites
Key Tools
Timeline
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Silky Goyal

Brampton,Ontario

Summary

Detail-oriented CIFC certified individual with a strong background in customer service and accounting. Experienced in managing order fulfillment and logistics while ensuring accurate financial tracking. Proven skills in client support and effective problem solving under pressure.

Overview

5
5
years of professional experience

Work History

Omni Customer Fulfillment Associate

Walmart
Brampton, Ontario
07.2025 - Current
  • Boosted order fulfillment speed by 20% through coordinating efficient online order processing.
  • Reduced stock discrepancies by 15% with innovative inventory management techniques.
  • Collaborated with cross-functional teams to resolve customer service issues, improving satisfaction by 10%.
  • Executed daily tasks with precision and efficiency.
  • Engaged customers effectively through adept interpersonal skills.

Customer Service Representative

ORGANO INTERNATIONAL INC.
Brampton, Ontario
10.2024 - 06.2025
  • Managed 15+ client accounts, ensuring 100% on-time delivery for over 100 shipments monthly.
  • Handled 100+ client inquiries monthly, resolving issues with a 98% satisfaction rate.
  • Delivered weekly updates on 50+ shipments, informing clients of milestones and potential delays.
  • Reduced client service costs by 10% through strategic budget management and resource allocation.
  • Coordinated with 30+ carriers, achieving a 98% on-time delivery rate and seamless load execution.
  • Boosted client retention by 20% through proactive problem-solving and tailored account management.
  • Generated reports on customer service metrics, including response times and resolution rates.

Sales Associate

PRIDE TRUCKSALES LTD.
Mississauga, ON
04.2023 - 01.2024
  • Increased monthly qualified leads by 15% through effective sales pipeline and CRM management.
  • Coordinated logistics for 50+ trucks weekly, gaining hands-on experience in dispatch and route optimization.
  • Implemented OEM reconditioning programs, reducing vehicle turnaround time by 20%.
  • Logged 100+ equipment deliveries using Vector software, improving tracking accuracy and delivery efficiency.
  • Maintained 99.8% accuracy in data entry and fleet documentation.
  • Improved lead-to-sale conversion by 12% through structured follow-ups and client engagement strategies.
  • Strengthened cross-functional collaboration with sales, operations, and service teams to streamline processes.
  • Gained strong problem-solving skills by resolving delivery delays and customer issues under pressure.
  • Helped customers find specific products, answered questions, and offered product advice.

Customer Service Associate

H & HTRANSPORT INC.
Regina, SK
01.2021 - 10.2022
  • Negotiated shipping rates with over 15 freight service providers, achieving 12-18% reduction in transportation costs while ensuring service quality.
  • Coordinated and tracked 50+ daily shipments using Xpert Solution and Omnitracs, boosting on-time delivery rates by 22%.
  • Maintained strong client and carrier relationships through weekly check-ins, resolving service issues to achieve 95% customer satisfaction score.
  • Recruited over 15 commercial drivers and support staff, ensuring 100% compliance with background checks and documentation protocols.
  • Consistently met or exceeded daily performance KPIs, enhancing delivery accuracy and load entry speed, contributing to 15% increase in operational efficiency.

Education

CIFC -

IFSE
06.2025

INTERNATIONAL BUSINESS MANAGEMENT -

Cambrian College
Canada
01.2021

MASTERS IN COMMERCE -

Punjab University
Chandigarh
01.2017

Skills

  • Financial Analysis
  • Customer relationship management
  • Market Insight
  • Analytical thinking
  • Leadership
  • Adaptability
  • Objection Handling
  • General Admin
  • Complaint handling
  • Strategic thinking
  • Multitasking capacity
  • Payment scheduling
  • Purchase order management

Websites

Key Tools

  • MS Office (Word, Excel, Outlook)
  • Google Sheet
  • TMS Software
  • Border Connect
  • ADP (for payroll)

Timeline

Omni Customer Fulfillment Associate

Walmart
07.2025 - Current

Customer Service Representative

ORGANO INTERNATIONAL INC.
10.2024 - 06.2025

Sales Associate

PRIDE TRUCKSALES LTD.
04.2023 - 01.2024

Customer Service Associate

H & HTRANSPORT INC.
01.2021 - 10.2022

CIFC -

IFSE

INTERNATIONAL BUSINESS MANAGEMENT -

Cambrian College

MASTERS IN COMMERCE -

Punjab University

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Silky Goyal