Summary
Overview
Work History
Education
Skills
Websites
Key Tools
Languages
Timeline
Generic

Silky Goyal

Brampton,ON

Summary

Experienced Shipping Clerk with expertise in shipping and receiving protocols. Proven track record in collaborating with carriers and vendors to optimize strategies and reduce costs. Skilled in shipment inspection, inventory management, and document processing.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

ORGANO INTERNATIONAL INC.
Brampton, ON
10.2024 - 06.2025
  • Managing 15+ client accounts, ensuring 100% on-time delivery for 100+ shipments/month.
  • Handling 100+ client inquiries/month, resolving issues with a 98% satisfaction rate.
  • Improved route efficiency by 18%, reducing average delivery time and optimizing operational costs by 12%.
  • Delivered weekly updates on 50+ shipments, keeping clients informed of milestones and potential delays.
  • Reduced client service costs by 10% through strategic budget management and resource allocation.
  • Coordinating with 30+ carriers, achieving a 98% on-time delivery rate and seamless load execution.
  • Boosted client retention by 20% through proactive problem-solving and tailored account management.

Dispatch Coordinator

PRIDE TRUCKSALES LTD.
Mississauga, Ontario
04.2023 - 01.2024
  • Increased monthly qualified leads by 15% through effective sales pipeline and CRM management.
  • Coordinated logistics for 50+ trucks weekly, gaining hands-on experience in dispatch and route optimization.
  • Implemented OEM reconditioning programs, reducing vehicle turnaround time by 20%.
  • Logged 100+ equipment deliveries using Vector software, improving tracking accuracy and delivery efficiency.
  • Maintained 99.8% accuracy in data entry and fleet documentation.
  • Improved lead-to-sale conversion by 12% through structured follow-ups and client engagement strategies.
  • Strengthened cross-functional collaboration with sales, operations, and service teams to streamline processes.
  • Gained strong problem-solving skills by resolving delivery delays and customer issues under pressure.

Customer Service Associate

H & HTRANSPORT INC.
10.2020 - 10.2022
  • Negotiated shipping rates with over 15 freight service providers, achieving a 12-18% reduction in transportation costs while maintaining service quality and delivery timelines.
  • Coordinated and tracked an average of 50+ daily shipments using Xpert Solution and Omnitracs, improving on-time delivery rates by 22% and enhancing load visibility and driver accountability.
  • Maintained strong client and carrier relationships by conducting weekly check-ins and resolving service issues, resulting in a 95% customer satisfaction score.
  • Played a key role in recruiting 15+ commercial drivers and supporting staff, ensuring 100% compliance with background checks and documentation protocols.
  • Consistently met or exceeded daily performance KPIs, including delivery accuracy, load entry speed, and driver coordination, contributing to a 15% improvement in overall operational efficiency.

Education

CIFC -

IFSE
06.2025

INTERNATIONAL BUSINESS MANAGEMENT -

Cambrian College
Canada
01.2021

MASTERS IN COMMERCE -

Punjab University
Chandigarh
01.2017

Skills

  • Strategic Thinking
  • Customer relationship management
  • Problem solving
  • Analytical thinking
  • Leadership
  • Adaptability
  • Customer service
  • General Admin
  • Complaint handling
  • Financial analysis
  • Multitasking capacity
  • Supply chain optimization
  • Reporting skills
  • International shipping

Websites

Key Tools

  • MS Office (Word, Excel, Outlook)
  • Google Sheet
  • X-pert
  • Border Connect
  • TMS software- Rose rocket
  • ADP (for payroll)

Languages

English
Professional
Hindi
Professional
Punjabi
Professional

Timeline

Customer Service Associate

ORGANO INTERNATIONAL INC.
10.2024 - 06.2025

Dispatch Coordinator

PRIDE TRUCKSALES LTD.
04.2023 - 01.2024

Customer Service Associate

H & HTRANSPORT INC.
10.2020 - 10.2022

CIFC -

IFSE

INTERNATIONAL BUSINESS MANAGEMENT -

Cambrian College

MASTERS IN COMMERCE -

Punjab University

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Silky Goyal