Silena Dixon
Toronto
Summary
A Diligent hard worker with a knack for resolving customer inquiries and closing sales efficiently. Demonstrated success in building strong customer relationships and driving repeat business. Proven ability to handle complex issues with effective communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Maid/Cleaning lady
Custom Maids
09.2017 - 04.2018
- Cleaning Apartments: Clients would call in the office to-request a cleaner to come to their homes after which they would inform me by call, text/email; giving me the time, address and proper cleaning instructions ( each house or apartment had there own instructions for cleaning )
- Cleaning instructions: instructions were provided on arrival, clients sometimes left extra instructions for a thorough cleaning
- Cleaning Houses: Cleaning houses was a little different, the instructions were similar but the cleaning process was different. To make things move efficiently, I would create my own methods for cleaning each home, which left the client very pleased
Cleaner/Lead hand
EDSS Sanitation
09.2018 - 04.2020
- Clean: when I arrive in the nights I prepare the room for which I'm cleaning; by removing food debris on the machines then covering and locking out the control panels, scales, plugs etc
- Then I begin rinsing off the food and debris that's on the machines, parts and floors
- After rinsing, I do a quick spot check to ensure the job is done, then foaming commences, when finished I wait 5-10 mins then rinse
- When everything is rinsed down I do another spot check then I sanitize
- Inspect: After the cleaning has been completed, inspection in the rest of the room begins; I go out, check the other workers machines, equipment, floors, ensuring that they're done properly and is acceptable for Quality assurance
- Finishing up; After inspection I take off all the bags and prepare the room for Quality Assurance
- Used time management and efficient cleaning methods to meet deadlines.
Barrista/Order taker/Beverage maker
Starbucks
10.2017 - 01.2018
- Take orders: When on cash; customers would come in for their morning coffee,I would greet them with a smile and a 'good morning' ( part of a daily routine as a barrister)
- On daily rush hour some customers would come in 2,3 times a day, giving me the chance to memorize there orders which in turn made things move quicker and efficiently
- Beverage maker: when on bar, I would complete the orders by following the bar routine while maintaining a conversation with the customers while ensuring them about their order
- When I was done I would hand their drink to them with a smile
Cashier
Burger King
06.2016 - 06.2017
- Assisted customers: Customers came into restaurant, at times they might be confused by what they wanted, being aware of this I'd assist them with their decision which made it easier for them to choose.
- Completed orders: Being the cashier for the restaurant; I would take their orders and complete it by sending the info to my co-workers who make and expedite the food to me, checking for everything and handing it off with a smile.
- Ensured that guests/customers were getting the best service: if a customer was getting impatient for waiting to long I'd check on it relaying that to the guests/customers in waiting. By doing so I would assist my coworker with that order so the guests/customers would get their food quicker
- Taking orders at Drive-thru: when on drive-thru I'd complete the same tasks I do in the front, working closely with my supervisor and co worker who would be expediting the food.
- After collecting payment: I'd hand customers their order along with a smile.
Restaurant Hostess
Eggspectation
09.2023 - 04.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while Assisting servers in any area that they need help in.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, communicating to the server and supervisors ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Barista
Starbuck Coffee
06.2023 - 02.2024
- While on cash: I maintained a clean and organized workspace for optimal productivity and safety while promoting a warm and welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- On Order support: I would pleasantly interact with customers during hectic periods to promote a fun, positive environment. Assisting my team members on cash with any brewed coffee or food orders, while restocking area with any needed items.
- On Customer support: I'd contribute to a positive team environment through effective communication and collaboration with colleagues. Maintaining the cleanliness of the store while restocking merchandise, food and drink areas.
Education
GED -
May Pen High School
No Degree - To upgrade my skills in mathematics and earn my certificate
FRONTIER COLLEGE
04-2014
Skills
- Team player
- Hard worker
- Knowledge expansion
- Passionate
- Dedicated
- Punctual
- Helpful
- Professional
- Cooking
- Communication skills
- Assertiveness
- Relationship building
- Strong multitasking
Additionalinformation
Team player, Hard worker, Passionate about cooking, Dedicated and punctual, Helpful and professional, Seeking employment in the food industry to further cooking skills and improve communication skills.
Languages
English
Full Professional
Timeline
Restaurant Hostess
Eggspectation
09.2023 - 04.2024
Barista
Starbuck Coffee
06.2023 - 02.2024
Cleaner/Lead hand
EDSS Sanitation
09.2018 - 04.2020
Barrista/Order taker/Beverage maker
Starbucks
10.2017 - 01.2018
Maid/Cleaning lady
Custom Maids
09.2017 - 04.2018
Cashier
Burger King
06.2016 - 06.2017
GED -
May Pen High School
No Degree - To upgrade my skills in mathematics and earn my certificate
FRONTIER COLLEGE
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