Silas Suleman
Kitchener,ON
Summary
Versatile Quality Control Analyst with a proven track record at Kuntz Electroplating Inc., enhancing product quality and compliance. Excelled in statistical analysis and team leadership, significantly improving internal processes. Skilled in Jira and Zendesk, and recognized for exceptional time management and collaborative abilities. Achievements include pioneering quality management systems and spearheading employee training initiatives and translation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Control Analyst
Kuntz Electroplating Inc.
08.2022 - 01.2025
- Conducted data review and followed standard practices to find solutions.
- Inspected items and compared against standards to meet regulatory requirements.
- Inspected incoming products for adherence to labeling laws and company quality standards.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Trained and coached existing and new employees on multiple investigative case types and internal control processes.
- Created and maintained several databases to track statistical data.
- Created and revised procedures, checklists and job aids to reduce errors.
Technical Support Specialist
PMW
03.2019 - 02.2022
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Walked individuals through basic troubleshooting tasks.
- Installed and configured operating systems and applications.
Web Support Specialist
Fruitful Code
02.2017 - 05.2018
- Installed and configured new web Templates
- Configured and tested new software
- Removed malware, ransomware, and other threats from web templates
- Developed and implemented preventive maintenance procedures.
- Tested new software prior to deployment.
- Researched and identified solutions to technical problems.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Customer Support Representative
Adelina Call Center
04.2014 - 10.2016
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
- Contributed ideas and practical solutions to support process improvement efforts.
Education
Master of Science - Telecommunications
Odessa National Academy Of Telecommunication
Ukraine01-2017
Skills
- Testing procedures
- Materials inspections
- Inventory management
- Calls and Emails
- Troubleshooting protocols
- Quality management systems
- Jira and Zendesk
- Wordpress
- MS and Window
- Time Management
- Team Player
- Installation and Troubleshooting
Languages
English
Native or Bilingual
Russian
Full Professional
Certification
- Junior IT Analyst 2022
- Google Project Management 2024
Timeline
Quality Control Analyst
Kuntz Electroplating Inc.
08.2022 - 01.2025
Technical Support Specialist
PMW
03.2019 - 02.2022
Web Support Specialist
Fruitful Code
02.2017 - 05.2018
Customer Support Representative
Adelina Call Center
04.2014 - 10.2016
Master of Science - Telecommunications
Odessa National Academy Of Telecommunication
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