Silas Marrufo
Santa Rosa
Summary
Results-oriented sales representative with a proven track record of exceeding sales targets and providing exceptional customer service. Skilled in cold calling, upselling, and negotiating contracts to drive revenue growth. Excellent communicator with the ability to build strong relationships and adapt to changing environments. Trusted and reliable team player with a strong work ethic and a quick learner.
Overview
9
9
years of professional experience
Work History
Cage Supervisor
Graton Resort & Casino
12.2024 - Current
- Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
- Assisted in developing annual budgets for the Cage Department, helping control costs and maximize profitability for the casino operation.
- Cashed checks and paid out money by verifying correct signatures, numerical amounts, and sufficient funds in accounts.
- Fostered a positive work environment by providing clear communication and maintaining open lines of communication between staff members.
- Enhanced customer service standards by training employees on efficient and courteous interactions with casino patrons.
- Contributed to the ongoing success of the casino operation by actively participating in continuous improvement efforts designed to optimize Cage Department processes and efficiencies.
- Reduced discrepancies in transaction records by closely monitoring daily cage operations and ensuring proper documentation.
- Assisted guests with credit card advances, chip cash-outs and check cashing.
Sales Representative
Verizon
06.2023 - 12.2024
- Customer interaction: engage with customer through the phone or in person helping with inquiries products, services, and billing
- Sales and service: recommending products and services (such as phone plans, devices and accessories) to meet the customers needs and upselling when possible
- Problem resolution: assisting customers with troubleshooting, technical issues and providing guidance on using products
- Account management: handling billing concerns, processing payments, updating account information, and setting up new accounts or services for customers
- Utilized persuasive communication techniques to close deals quickly and efficiently
- Communicated product features, advantages, and benefits to customers
- Conducted regular follow ups with customers post purchase to ensure satisfaction and gauge loyalty levels
Cash Cage Supervisor
Twin pines casino
01.2022 - 03.2023
- Supervises cashiers: Ensures that cashiers follow policies and procedures, and provides training and coaching
- Completes transactions: Verifies payouts and ensures that transactions are accurate
- Coordinates with others: Works with outside companies to maintain equipment, and communicates with other team members and guests
- Prepares reports: Completes daily deposits and balances cash banks
Sales Representative
Cellular World AT&T
03.2018 - 01.2022
- Provide excellent customer service and troubleshoot customers' equipment, handle the customer's account with fast thinking and the intent to provide better deals and solutions to the customer's problem; needs
- Communicated product features, advantages, and benefits to customers
- Utilized persuasive communication techniques to close deals quickly and efficiently
- Developed and maintained strong customer relationships and networks within designated sales territory
- Managed customer accounts by providing accurate information on product availability and pricing
- Adapted to and remained flexible in changing, fast-paced work environment
- Worked with management teams to develop annual sales plans, goals, and targets
- Conducted regular follow ups with customers post purchase to ensure satisfaction and gauge loyalty levels
- Negotiated contracts and prices with clients to exceed sales goals
- Called and met with regular and prospective customers to build long-term customer relationships and networks
Cashier
Target
09.2016 - 03.2018
- Provide excellent customer service; meet monthly Red Card sales goals; work the cashier with attention to responsible and money handling; help solve customer issues utilizing a professional and tactful manner; maintain a professional attitude while performing daily duties
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner
- Provided excellent customer service by greeting customers and offering assistance
- Helped restock shelves when necessary to maintain an organized display area
- Developed strong customer service skills by providing efficient and accurate service
- Developed strong customer relationships to support satisfaction and loyalty
Education
HIGH SCHOOL DIPLOMA -
Sherman Indian High School
Riverside, CA05.2015
Skills
- Responsible
- Reliable
- Trustworthy
- Hard worker
- Dedicated
- Excellent communicator
- Quick learner
- Eager learner
- Ability to work closely with diverse groups
- Cold Calling
- Cash Handling
- Merchandising
- Negotiation
- Writing skills
- Customer service
- Sales
- Upselling
- Sales Management
- Salesforce
- Marketing
- Pricing
- Communication skills
- Cashiering
Timeline
Cage Supervisor
Graton Resort & Casino
12.2024 - Current
Sales Representative
Verizon
06.2023 - 12.2024
Cash Cage Supervisor
Twin pines casino
01.2022 - 03.2023
Sales Representative
Cellular World AT&T
03.2018 - 01.2022
Cashier
Target
09.2016 - 03.2018
HIGH SCHOOL DIPLOMA -
Sherman Indian High School
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