Silai(Ada) Zhou
Halifax,Nova Scotia
Summary
- Hands on experience with customer service industry
- Exceptional problem-solving and critical thinking abilities
- Detail-oriented team player thrives in fast-paced environments
- Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Shift Manager
JET SUSHI
08.2020 - 03.2023
- Consistently provided exceptional customer service in afast-paced environment, which helped establish lasting customer relationships
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Maintained good relationships with customer contacts and respond to customer queries to ensure satisfaction and loyalty
Waitress
Royal Caribbean International
06.2015 - 09.2017
- Maintained a positive attitude in a fast-paced work environment without a day off during an 8-month contract, recorded each guest's dining preferences details to ensure the optimal customer experience
- Pro-actively identify customer dining needs; suggest appropriate main or drinks and refer members to other special restaurants in order to provide an excellent onboard vacation experience
Education
MBA - Community Economic Development
Cape Breton University
Sydney, NS11.2020
Bachelor of Arts - Graphic Design
Yunnan Arts University
Kunming, China06.2014
Skills
- Advanced knowledge of Microsoft Office
- Improving efficiency
- Customer Service
- Excellent Written and oral communication skill
- Client relationship
- Self-motivated
Timeline
Shift Manager
JET SUSHI
08.2020 - 03.2023
Waitress
Royal Caribbean International
06.2015 - 09.2017
MBA - Community Economic Development
Cape Breton University
Bachelor of Arts - Graphic Design
Yunnan Arts University
Similar Profiles
Mingzhao GongMingzhao Gong
Restaurant Manager at Sushi Jet Halifax & Sushi Jet BedfordRestaurant Manager at Sushi Jet Halifax & Sushi Jet Bedford
Wenkai YangWenkai Yang
Manager's Assistant at Sushi JetManager's Assistant at Sushi Jet
Chad NorvilleChad Norville
First Officer at Jet Logistics / Tx JetFirst Officer at Jet Logistics / Tx Jet