Dedicated professional with expertise in customer service, adept at multitasking and effective time management. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.
Overview
4
4
years of professional experience
Work History
Barista Manager
Saint Coffee Shop
Los Angeles
05.2024 - Current
Maintained high beverage quality through regular checks for consistency and taste.
Trained new baristas on drink preparation and customer service techniques.
Supervised daily operations to ensure staff performance and service efficiency.
Prepared and served a variety of espresso drinks and blended coffees.
Collaborated with team members during busy periods to ensure smooth service.
Ensured cleanliness and organization of workstations and customer areas throughout shifts.
Operated cash register, processing transactions accurately and efficiently.
Barista, Cashier
MINISTRY OF COFFEE
Los Angeles
11.2022 - 05.2024
Handled cash transactions, operated the cash register accurately, and maintained a balanced cash drawer
Engaged customers in friendly conversations, answering their questions about coffee origin, and brewing methods
Prepared and served a wide variety of coffee-based hot and cold beverages
Maintained a clean and organized work area, including regular cleaning and sanitization the equipments
Worked collaboratively with colleagues to ensure smooth operations during busy periods, providing timely service to all customers
Trained and mentored new baristas on customer service techniques, coffee preparation and equipment operations
Server
QDOBA
TRAVERSE CITY
06.2022 - 10.2022
Provided friendly and prompt guest service by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction and needs
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
Maintained high standart of cleanliness and sanitation