Summary
Overview
Work History
Education
Skills
Timeline
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SILA ERDEN

Tarzana

Summary

Dedicated professional with expertise in customer service, adept at multitasking and effective time management. Committed to delivering exceptional customer experiences that foster loyalty and satisfaction.

Overview

4
4
years of professional experience

Work History

Barista Manager

Saint Coffee Shop
Los Angeles
05.2024 - Current
  • Maintained high beverage quality through regular checks for consistency and taste.
  • Trained new baristas on drink preparation and customer service techniques.
  • Supervised daily operations to ensure staff performance and service efficiency.
  • Resolved customer complaints professionally, enhancing overall satisfaction.
  • Prepared and served a variety of espresso drinks and blended coffees.
  • Collaborated with team members during busy periods to ensure smooth service.
  • Ensured cleanliness and organization of workstations and customer areas throughout shifts.
  • Operated cash register, processing transactions accurately and efficiently.

Barista, Cashier

MINISTRY OF COFFEE
Los Angeles
11.2022 - 05.2024
  • Handled cash transactions, operated the cash register accurately, and maintained a balanced cash drawer
  • Engaged customers in friendly conversations, answering their questions about coffee origin, and brewing methods
  • Prepared and served a wide variety of coffee-based hot and cold beverages
  • Maintained a clean and organized work area, including regular cleaning and sanitization the equipments
  • Worked collaboratively with colleagues to ensure smooth operations during busy periods, providing timely service to all customers
  • Trained and mentored new baristas on customer service techniques, coffee preparation and equipment operations

Server

QDOBA
TRAVERSE CITY
06.2022 - 10.2022
  • Provided friendly and prompt guest service by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction and needs
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Maintained high standart of cleanliness and sanitation
  • Resolved guest complaints quickly and efficiently

Education

Bachelor - Economics

CSUN
Los Angeles
05-2026

Bachelor - ECONOMICS

Hacettepe University
Ankara, TURKEY
01.2022

Skills

  • Thrives in fast-paced environment
  • Accurate money handling
  • Handling multiple tasks simultaneously
  • Prioritizing effectively
  • Meeting deadlines
  • Working efficiently under pressure
  • Time management
  • Cleanliness and organization

Timeline

Barista Manager

Saint Coffee Shop
05.2024 - Current

Barista, Cashier

MINISTRY OF COFFEE
11.2022 - 05.2024

Server

QDOBA
06.2022 - 10.2022

Bachelor - Economics

CSUN

Bachelor - ECONOMICS

Hacettepe University
SILA ERDEN