Sikke Healy
Sacramento,CA
Summary
Experienced retail professional with a strong focus on customer satisfaction, sales growth, and customer loyalty. Skilled in identifying and meeting customer needs, delivering customized solutions that exceed expectations. Proven track record of consistently surpassing sales targets while providing exceptional customer service.
Overview
4
4
years of professional experience
Work History
Client Support Associate
First Step Communities
02.2024 - 02.2025
- Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions
- .Prioritized tasks according to urgency and importance levels.
- Suggested process improvements that would enhance the overall efficiency of the team.
- Performed administrative duties such as entering data into databases or updating records when necessary.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Performed general maintenance and repair.
Head Dishwasher
Magpie Cafe
09.2023 - 04.2024
- Ensured work areas were kept clean at all times according to health department regulations.
- Communicated effectively with both front-of-house and back-of-house staff members to ensure seamless coordination throughout meal services.
- Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
- Demonstrated knowledge of cleaning chemicals, procedures and safety guidelines.
- Implemented cost-saving measures such as reducing water usage when washing dishes.
Sales Lead
Vans
02.2021 - 04.2023
- Contributed to stores overall in-store sales, 200,000 annually in personal sales, while exceeding expected sales goals.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Provided excellent customer service throughout the entire sales process from initial inquiry to purchase completion.
- Took on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm.
- Used knowledge of company products and services to recommend solutions to customers.
Skills
- Client relationship building
- Sales support
- Strong work ethic
- Task prioritization
- De-escalation techniques
- Adaptability and Flexibility
- Attention to detail
- Customer satisfaction
- Multitasking
- Calm under pressure
- Product knowledge
- Friendly, positive attitude
- Team Player
Timeline
Client Support Associate
First Step Communities
02.2024 - 02.2025
Head Dishwasher
Magpie Cafe
09.2023 - 04.2024
Sales Lead
Vans
02.2021 - 04.2023
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