Sikander Sandhu
Calgary,Canada
Summary
Proven Dispatch Coordinator at Rover Carrier Ltd., adept in strategic planning and problem-solving, enhancing operational efficiency. Excelled in relationship building and exceptional customer service, achieving productivity standards at Matrix Logistics Services. Skilled in both technical and interpersonal realms, demonstrating a reliable and professional approach to achieving customer satisfaction and team objectives.
Overview
4
4
years of professional experience
Work History
Dispatch Coordinator
Rover Carrier Ltd.
Calgary, AB
02.2024 - Current
- Maintained communication with drivers regarding routes, load information and delivery updates.
- Prepared daily work and run schedules.
- Provided customers contacting call center with exceptional service and support.
- Utilized routing software to optimize delivery routes, improving efficiency.
- Managed communication between drivers, customers, and internal teams to resolve any issues or delays.
Order Selector
Matrix Logistics Services
Mississauga, Canada
02.2023 - 03.2024
- Achieved productivity and accuracy standards to meet company guidelines.
- Used RF scanner to pick items from bins and complete orders.
- Executed the picking, packing, shipping, and unloading of goods in an efficient manner.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
Alarm System Technician
VPS Technologies Canada Inc.
Mississauga, Ontario
07.2021 - 12.2022
- Installed, tested and serviced alarm systems to determine correction functionality.
- Responded promptly to emergency repair requests from customers.
- Met with clients to discuss security features, needs, and service costs.
- Replaced faulty parts and conducted repairs as necessary.
- Input information from customer calls and onsite service visits into company's system.
Education
Diploma - Computer Systems Technician
Loyalist College Of Applied Arts And Technology
Toronto, ON12-2022
Diploma - Computer Science And Programming
Lovely Professional University
Jalandhar, India04-2021
Skills
- Positive and Professional
- Written and Oral Communication Skills
- Exceptional Customer Service
- Reliable and Punctual
- Multi-Tasking Strength
- Strategic Planning
- Relationship Building
- Problem-Solving Skills
Timeline
Dispatch Coordinator
Rover Carrier Ltd.
02.2024 - Current
Order Selector
Matrix Logistics Services
02.2023 - 03.2024
Alarm System Technician
VPS Technologies Canada Inc.
07.2021 - 12.2022
Diploma - Computer Systems Technician
Loyalist College Of Applied Arts And Technology
Diploma - Computer Science And Programming
Lovely Professional University
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