Summary
Overview
Work History
Education
Skills
Websites
Languages
Accomplishments
Timeline
BusinessAnalyst
SIHLE MAYERE

SIHLE MAYERE

Montreal,Quebec

Summary

Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients. An Organized and dependable person, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Volunteer

Saint - Antoine 50+ Community Centre
08.2023 - Current
  • Content creation during special events
  • Editing videos and pictures for social media posts and the monthly newsletter
  • Assisting the Activities Programmer during special events
  • Receptionist

Digital Marketer

MawazoBD
01.2021 - 10.2021
  • Administrate the creation and publishing of relevant, original, high quality content
  • Creating a regular publishing schedule for clients
  • Leveraging the right tools to manage content
  • Implementing a content editorial calendar to manage content and
  • Plan specific, timely marketing campaigns
  • Analytics
  • Promote content through social media advertising
  • Client Services
  • Monitoring website performance using Google analytics
  • Creating and implementing digital marketing campaigns

Intern

Zimbabwe Tourism Authority
08.2018 - 08.2019
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Analyzed problems and worked with teams to develop solutions.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
  • Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Enhanced intern productivity by assisting with project coordination and providing ongoing support.
  • Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Prepared project presentations and reports to assist senior staff.
  • Collaborated with senior management on new initiatives to build confidence.
  • Explored new technologies and approaches to streamline processes.
  • Provided project progress updates and proposed solutions to issues.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.
  • Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
  • Streamlined office processes for improved efficiency and time management through regular organization and filing.
  • Developed and maintained relationships with key internal stakeholders.
  • Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
  • Supported with creating project marketing materials to promote services.
  • Prepared written summaries of meeting discussions to ensure clear communication throughout the team while promoting accountability for action items.
  • Assisted in the design process for promotional materials which contributed to raising brand awareness among target audiences.
  • Improved project outcomes by conducting thorough market research that informed strategic marketing decisions.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Store Assistant Part-time

Food Lovers Market
12.2015 - 12.2016
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
  • Greeted customers entering store and offered assistance with requirements.
  • Remained calm and composed in tense situations involving angry or upset customers.
  • Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
  • Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Provided training to new hires on store procedures, product knowledge, and customer service best practices.
  • Contributed to a positive work environment by building strong relationships with colleagues and working cooperatively on tasks.
  • Displayed merchandise by arranging in appealing ways to boost sales.
  • Established and maintained professional relationships with customers to increase trust and rapport.

Education

Marlborough High School

Marketers Association of Zimbabwe
10.2021

Bachelor of Commerce Honors Degree Tourism and Hospitality Management - Tourism And Hospitality Management

Midlands State University
Gweru Zimbabwe
11.2020

Skills

  • Social Media Management
  • Client Services
  • Digital Analytics
  • Digital Analytics tools
  • Search Engine Optimization
  • Website Blogging
  • Brand Development
  • Copywriting
  • Content creation
  • Paid social media and website advertising
  • Tourism social media marketing (owner of https://wwwinstagramcom/tourfitafrik/)
  • Travel consultancy
  • Destination Management & Marketing
  • Meetings, Incentives, Conferences & Exhibition
  • Public Relations
  • Customer care
  • Grooming and etiquette
  • Community project management
  • Environmentalism & Charity work
  • Positive Attitude
  • Teamwork and Collaboration
  • Organized and Efficient
  • Attention to Detail
  • Leadership Qualities
  • Community Service
  • Adaptability and Dependability
  • Computer Skills
  • Event Setup
  • Answering Phones
  • Food Distribution
  • Event Planning
  • Cross-cultural understanding
  • Community Outreach
  • Telephone Etiquette
  • Photography and Videography
  • MS Office
  • Deadline Adherence
  • Fundraising

Languages

English
Full Professional
French
Elementary
Shona
Native or Bilingual

Accomplishments

  • Organizing and spearheading a community clean-up campaign and charity work in my home neighborhood, November 2021
  • Collecting donations for a children’s home when I was an Events coordinator for Midlands State University Tourism Association

Timeline

Volunteer

Saint - Antoine 50+ Community Centre
08.2023 - Current

Digital Marketer

MawazoBD
01.2021 - 10.2021

Intern

Zimbabwe Tourism Authority
08.2018 - 08.2019

Store Assistant Part-time

Food Lovers Market
12.2015 - 12.2016

Marlborough High School

Marketers Association of Zimbabwe

Bachelor of Commerce Honors Degree Tourism and Hospitality Management - Tourism And Hospitality Management

Midlands State University

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