SIHAM OMER
Fort Irwin
Summary
Innovative team leader with a strong focus on professional development and customer relations management. Demonstrates resilience under pressure and adapts swiftly to changing directives. Committed to fostering customer loyalty through exceptional service and effective communication. Proven problem-solver with a positive attitude and ability to thrive in dynamic environments.
Overview
12
12
years of professional experience
Work History
Patient Access Associate
Inova Healthplex
Springfield
01.2022 - 02.2025
- Verified insurance coverage and payment methods to ensure accurate patient billing.
- Explained insurance benefits and patient liabilities using clear communication methods.
- Conducted interviews with patients to gather and document medical, financial, demographic, and insurance data.
- Guided patients in completing applications for alternative healthcare payment sources to facilitate access to necessary services.
- Resolved patient questions, concerns, and issues promptly to enhance patient satisfaction and experience.
- Communicated scheduling changes promptly to patients, staff, physicians, and representatives.
- Coordinated interdepartmental assistance for patients or visitors requiring special support.
- Maintained accurate records by entering information into databases systematically.
Server
Darden Restaurants Inc
Falls Church
06.2015 - 11.2020
- Arranged tables to create inviting atmospheres, enhancing guest experiences and encouraging repeat visits.
- Upsold high-margin items, including appetizers and mixed drinks, to boost sales figures.
- Leveraged extensive knowledge of beverages to increase daily sales of wine, cider, and beer.
- Explained menu options thoroughly, addressing food allergy concerns with tailored recommendations.
- Cultivated strong relationships with regular customers to foster loyalty and retention.
- Verified customer identification to ensure legal compliance for alcohol sales.
- Utilized POS system for order placement, bill management, and complimentary item processing.
- Maintained accuracy in cash handling through diligent billing and payment practices.
Supervisor
Ruby Tuesday
Alexandria
07.2016 - 01.2018
- Adapted management methods to enhance employee engagement and productivity.
- Led team initiatives and coordinated with management on effective role division.
- Created efficient work schedules for each team member to meet deadlines.
- Realigned job assignments and schedules to better meet changing customer demands.
- Conducted interviews, hired, and trained new production employees.
- Performed annual evaluations for large staff, focusing on performance improvement.
- Tracked quarterly sales goals and prepared reports for management review.
- Consistently achieved quarterly sales targets while enhancing customer retention rates.
Activities Coordinator
Nannie J Lee Recreation Center
Alexandria
06.2013 - 08.2015
- Coordinated fundraising events that strengthened departmental support and secured funding for future activities.
- Developed and implemented engaging themes and activities for children ages 3 to 12 to promote learning and social interaction.
- Prepared rooms, equipment and supplies while maintaining a clean activity area to create a welcoming environment and enhance participant engagement.
- Maintained individual child records, program records and completed various reports.
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Aided colleagues, managers and customers through regular communication and assistance.
- Managed entry and upkeep of departmental records within the company database.
- Collected and arranged materials to facilitate smooth operations.
Education
Northern Virginia Community College
05-2027
GED -
Skills
- Insurance verification
- Microsoft Office proficiency
- Customer service
- Dispute resolution
- Attention to detail
- Multitasking
- Adaptability
- Dependable
- Communication skills
- Interpersonal communication
- Staff training
- Emotional intelligence
- Medical terminology
- Records management
Languages
- English
- Amharic, Native or Bilingual
- English, Native or Bilingual
Timeline
Patient Access Associate
Inova Healthplex
01.2022 - 02.2025
Supervisor
Ruby Tuesday
07.2016 - 01.2018
Server
Darden Restaurants Inc
06.2015 - 11.2020
Activities Coordinator
Nannie J Lee Recreation Center
06.2013 - 08.2015
Northern Virginia Community College