Sihal Sinha
Toronto,Canada
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving & multi-tasking.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Eaton Cooper Lighting
01.2025 - 05.2026
- Managed incoming customer inquiries, complaints, and billing issues across consumer affairs divisions.
- Resolve delay on stocks, service problems and disputes.Enter, release and track customer orders via EDI, fax and phone, using ERP in house solution.Verify customer account numbers, pricing, terms, delivery requirements.
- Collaborated with service team and other departments to ensure accurate and timely service delivery.
- Processed customer orders, credits, debits, and returns (RGA) using company-specific software to ensure order accuracy.
Customer Service Representative
IPEX
03.2021 - 10.2024
- Managed customer inquiries to provide timely assistance. Incoming customer inquiries, complaints, billing consumer affair divisions.
- Monitored back-orders to ensure timely fulfillment. back-orders and ensure production purchasing and distribution are reacting accordingly.
- Addressed stock delays and service problems to maintain operations. delay on stocks, service problems and disputes.Enter, release and track customer orders via EDI, fax and phone, using ERP in-house solution.Verify customer account numbers, pricing, terms, delivery requirements.
- Investigated and resolved short pays and complex customer disputes to maintain compliance with order cash process.
- Collaborate closely with U.S Purchasers from the service team to ensure availability on stocks for custom products and production timeline.
- Executed order cash processes to ensure accurate payments. Order Cash Process by Investigating and resolving short pays and complex customer disputes.
- Educated new employees on product knowledge and order entry. new employees in products and entering orders in the system.
Education
Bachelor of Science - Microbiology
Monad University
Skills
- Time Management, Teamwork, Quick Learner, Problem solver
- Order processing
- Complex Problem-solving
Languages
- English
- Hindi
Timeline
Customer Service Associate
Eaton Cooper Lighting
01.2025 - 05.2026
Customer Service Representative
IPEX
03.2021 - 10.2024
Bachelor of Science - Microbiology
Monad University