Sihal Sinha
Toronto,Canada
Summary
Professional customer service expert with history of delivering exceptional front desk support and client interactions. Known for collaborative approach and ability to adapt to dynamic team needs while maintaining focus on achieving outstanding results. Proficient in managing multi-line phone systems, scheduling appointments, and providing accurate information to clients, all while displaying friendly and approachable demeanor.
Overview
9
9
years of professional experience
Work History
Customer Service/Receptionist
IPEX
Mississauga, ON, Canada
03.2021 - 10.2024
- Handle customer inquiries, complaints, billing consumer affair divisions
- Working knowledge of activities, procedures, and policies of Service Department
- Establish and maintain relationships with manufactures designated warranty representatives
- Resolve delays, service problems and disputes
- Enter, release and track customer orders via EDI, fax and phone, using ERP in house solution
- Verify customer account numbers, pricing, terms, delivery requirements etc
- Track back-orders and ensure production purchasing and distribution are reacting accordingly
- Prepare Quotations
- Collaborate closely with other departments from the service team to ensure accurate service from all directions
- Provide technical support by referring to various IPEX publications
- Receptionist - Act as a back up coverage by answering calls, transfer calls to appropriate departments
- Greet visitors, Distribute mails or packages to employees or Staff
- Maintain security by following procedures, monitoring logbook, issuing visitors badges, monthly headcounts, use of space confirmations
Laboratory Assistant
Sun Laboratory
Mississauga, ON, Canada
01.2019 - 11.2020
- Placement of laboratory personnel in appropriate laboratory areas to ensure efficiency and staff success
- Provide guidance to the Assistant Laboratory Manager and Laboratory Supervisors to ensure that all laboratory processes are managed with the highest quality and efficiency
- Demonstrates product knowledge for products within assigned categories
- This includes understanding of key product attributes, critical process control points for product safety and quality and key regulatory requirements related to assigned categories
- Set up instruments and performs basic equipment maintenance
- Performs basic quality control as instructed, collects quality assurance data
Customer Service Rep
Phone Pages
Montreal, QC, Canada
03.2016 - 11.2018
- Worked as a Customer Service Rep by providing 2 years subscription to clients by signing up for phone directories
Education
B.Sc. - Microbiology
Concordia University
Montréal, QC01.2015
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service/Receptionist
IPEX
03.2021 - 10.2024
Laboratory Assistant
Sun Laboratory
01.2019 - 11.2020
Customer Service Rep
Phone Pages
03.2016 - 11.2018
B.Sc. - Microbiology
Concordia University