Signem Etyemez-Aktop
Vancouver,BC
Summary
Dynamic operations leader with extensive experience at Uncle Fatih’s Pizza, excelling in budget management and team development. Proven track record in enhancing customer satisfaction and driving cost efficiencies. Skilled in decision-making and vendor negotiations, fostering a collaborative environment that boosts employee performance and loyalty.
Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Overview
17
17
years of professional experience
Work History
Director
Uncle Fatih’s Pizza - Nelson Location
03.2015 - Current
- Directed operations to enhance customer service quality and satisfaction at Uncle Fatih's Pizza.
- Oversaw inventory management processes, ensuring optimal stock levels and minimizing waste.
- Streamlined staff training programs, improving employee performance and retention rates.
- Collaborated with suppliers to negotiate contracts, securing favorable terms for the pizzeria.
- Developed and monitored financial budgets to drive cost efficiencies across all operational areas.
- Fostered a positive team environment through effective communication and motivational leadership strategies.
- Analyzed sales data to identify trends, informing menu development and promotional efforts for peak performance.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Processed payroll for multiple employee groups, ensuring accuracy and compliance with regulations.
- Assisted in preparing monthly financial statements and reports for monthly review.
Marketing Manager
Uncle Fatih’s Pizza
01.2014 - 01.2021
- Analyzed market trends to inform product offerings and promotional strategies.
- Coordinated social media content, enhancing online presence and interaction with customers.
- Managed email marketing initiatives, driving customer retention and loyalty through targeted communication.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
- Monitored competitor activities, adapting strategies to maintain competitive advantage.
Store Manager
Uncle Fatih’s Pizza
03.2011 - 01.2014
- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored staff on pizza preparation and customer service standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Coordinated staff schedules to ensure adequate coverage during busy periods while adhering to labor costs.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Completed point of sale opening and closing procedures.
Customer Service Representative
Uncle Fatih’s Pizza
05.2009 - 03.2011
- Provided exceptional customer service, addressing inquiries and resolving complaints efficiently.
- Managed order processing, ensuring accuracy and timely delivery of products to customers.
- Assisted in training new employees on customer service protocols and operational procedures.
- Maintained clean and organized workstations, adhering to health
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Arts - Business
Alexander College
Burnaby07.2012
Bachelor of Arts - Political Science And Government
Marmara University
Istanbul, Turkey07.2007
Skills
- Decision-making
- Operations management
- Team management
- Budget management
- Organizational development
- Contract and vendor management
Languages
English
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Director
Uncle Fatih’s Pizza - Nelson Location
03.2015 - Current
Marketing Manager
Uncle Fatih’s Pizza
01.2014 - 01.2021
Store Manager
Uncle Fatih’s Pizza
03.2011 - 01.2014
Customer Service Representative
Uncle Fatih’s Pizza
05.2009 - 03.2011
Associate of Arts - Business
Alexander College
Bachelor of Arts - Political Science And Government
Marmara University