Python Programming
Sigli Mumuni
Data Analyst
Greater Toronto Area
Summary
Detail-oriented Data Analyst with experience transforming, analyzing, and interpreting complex data into clear and actionable insights. Demonstrated hands-on experience with data visualization, data storytelling, and machine learning.
Overview
11
11
years of professional experience
11
11
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Reporting Analyst
Questrade Financial Group
03.2023 - Current
- Proposed, planned, and led several key projects aimed at revamping reporting approaches, identifying inefficiencies and risks, streamlining report production and maintenance, process improvement, and data-driven decision making.
- Played a lead role in enhancing data quality, data lineage and data availability by implementing a robust data governance structure around data sourcing, maintenance, access and usage across the organization
- Obtained a diversity of internal and market data to build, test and productionize several machine learning models, including forecasting, capacity planning, sentiment analysis, and customer segmentation.
- Automated multiple reporting tasks by designing and implementing robust ETL processes to source, clean and transform data in the Google Cloud Platform with tools like BigQuery, Dataflow, Apache Airflow and Apache Beam.
Jr Reporting Analyst
Questrade Financial Group
05.2022 - 02.2023
- Built and published over 15 dashboards on the Power BI Service to track KPIs and key trends across several business units. These have been viewed in excess of 50,000 times
- Produced 20 groundbreaking reports and presented key findings, actionable insights, and recommendations to top management. These led to improvements in key metrics like Average Handle Time, which was reduced by 10% across board
- Built a time series forecasting model and capacity planner to predict the volume of interactions and required FTEs. This has made it possible to schedule and hire based on expected upcoming demand, helping reduce wait time and potential client frustrations
- Built several Python ETL Scripts to clean, transform and load data from a variety of sources like Genesys Cloud and Salesforce to Power BI. This saves the organization over 200 man hours per month.
Technical Support Analyst
Questrade Financial Group
05.2021 - 04.2022
- Built several python scripts to automate key processes within the department. These include a data wrangling script that parses chat data into a dataframe, and a scheduling algorithm that allocates shifts and assigns roles based on different constraints. This has saved the company over 100 man-hours a month.
- Analyzed, assessed, and reported on technology issues at application and connectivity levels to inter-departmental teams and management.
Client Services Specialist
Questrade Financial Group
01.2021 - 04.2021
- Ensured high levels of customer satisfaction by providing prompt and professional customer support to over 10,000 clients
- Responded to customer queries and resolved thousands of issues via phone, email and chat.
Faculty Member
African Leadership University
11.2018 - 01.2020
- Selected and developed instructional material and planned instruction to enhance student learning
- Incorporated proven methods of engagement and assessment that facilitated student mastery of content
- Shifted between informal and formal methods of teaching to create a multi-layered web of learning, incorporating experiments, practical activities, discussions and projects into lessons
- Served on college, program and department committees and assisted the Academic Director in exercising duties.
International Business Development Consultant
China-Africa Development Fund (CADFund)
08.2013 - 08.2018
- Developed & executed stakeholder engagement strategies, as well as business advocacy interventions to facilitate greater levels of Chinese investment in Ghana
- Managed and facilitated development of CADFund's investment and trade related policies through business matching sessions
- Researched and proactively identified Chinese based companies within all sectors that would be interested in setting up or expanding their operations in Ghana
Education
Data Analytics, Big Data, And Predictive Analytics -
Ryerson University
09.2020 - 05.2022
Doctor of Philosophy: International Relations - undefined
Shandong University
Jinan, Shandong 08.2013 - 05.2017
Master of Science: Management Science & Engineering - undefined
University of Science And Technology
08.2010 - 05.2012
Bachelor of Science: Business Administration - undefined
University of Ghana
08.2001 - 05.2005
Skills
Data Visualization
undefinedCertification
Microsoft Certified: Power BI Data Analyst Associate
Portfolio Projects
- Https://github.com/siglimumuni/my_projects
- Https://public.tableau.com/profile/sigli.mumuni
- Https://medium.com/@siglimumuni
Software
R Programming
SQL
Tableau Desktop
Power BI
Google Cloud Platform
Excel/Google Sheets
Salesforce
NoSQL/Mongo DB
Timeline
Google Project Management Professional Certificate
12-2023
Reporting Analyst
Questrade Financial Group
03.2023 - Current
Microsoft Certified: Power BI Data Analyst Associate
08-2022
Jr Reporting Analyst
Questrade Financial Group
05.2022 - 02.2023
Tableau Desktop Specialist
05-2021
Google Data Analyst Professional Certificate
05-2021
Technical Support Analyst
Questrade Financial Group
05.2021 - 04.2022
Client Services Specialist
Questrade Financial Group
01.2021 - 04.2021
Data Analytics, Big Data, And Predictive Analytics -
Ryerson University
09.2020 - 05.2022
Faculty Member
African Leadership University
11.2018 - 01.2020
International Business Development Consultant
China-Africa Development Fund (CADFund)
08.2013 - 08.2018
Doctor of Philosophy: International Relations - undefined
Shandong University
08.2013 - 05.2017
Master of Science: Management Science & Engineering - undefined
University of Science And Technology
08.2010 - 05.2012
Bachelor of Science: Business Administration - undefined
University of Ghana
08.2001 - 05.2005
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