Sifti Tivana
Summary
Dynamic Store Manager with a proven track record at Rexall Drugstore, excelling in operations management and customer service. Successfully implemented inventory systems that reduced shrinkage and enhanced stock accuracy. Skilled in team building and problem-solving, fostering high satisfaction levels through effective complaint resolution and training initiatives.
Overview
4
4
years of professional experience
Work History
Store Manager
Rexall Drugstore
03.2025 - Current
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained and supervised team members in customer service best practices.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Resolved customer inquiries and complaints to maintain high satisfaction levels.
Store Manager
SUBWAY®Restaurants
06.2023 - 02.2025
- Implemented inventory management systems, reducing waste and improving stock accuracy.
- Developed promotional strategies to increase customer engagement and drive sales growth.
- Ensured compliance with food safety regulations, resulting in consistently high ratings during health inspections.
- Addressed customer complaints effectively to maintain high levels of satisfaction while identifying areas for improvement in service delivery processes.
Store Manager
SUBWAY®Restaurants
08.2021 - 05.2023
Delivery Driver
Self-employeed
10.2021 - 04.2023
- Delivered packages efficiently within designated routes, ensuring timely arrival and customer satisfaction.
- Maintained accurate records of deliveries and pick-ups using electronic tracking systems.
- Conducted vehicle inspections regularly to ensure safety and compliance with regulations.
- Communicated effectively with dispatch to coordinate delivery schedules and resolve issues.
Education
Advanced Diploma - Architecture
Georgian College
Barrie, ON12-2020
Skills
- Customer service
- Problem-solving
- Operations management
- Documentation and reporting
- Inventory management
- Recruitment and hiring
- Multitasking and organization
- Team building and leadership
Timeline
Store Manager
Rexall Drugstore
03.2025 - Current
Store Manager
SUBWAY®Restaurants
06.2023 - 02.2025
Delivery Driver
Self-employeed
10.2021 - 04.2023
Store Manager
SUBWAY®Restaurants
08.2021 - 05.2023
Advanced Diploma - Architecture
Georgian College
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