Summary
Overview
Work History
Education
Skills
Certifications
Languages
Timeline
Generic

Siffora Romeo

Woodbridge

Summary

Experienced with patient data management and administrative support in healthcare settings. Utilizes strong organizational skills to ensure accurate record-keeping and efficient scheduling. Track record of maintaining patient confidentiality and enhancing communication among medical teams.

Overview

10
10
years of professional experience

Work History

Unit Clerk — Internal Medicine & Emergency Department

Mackenzie Health Hospitals
10.2023 - Current
  • Facilitated patient flow of over 200 patients through the Emergency Department and acted as a liaison with other departments.
  • Coordinated the daily staffing of the 34-bed Unit and maintained a safe and secure environment.
  • Greeted and assisted patients and visitors, scheduled appointments, ordered supplies, answered telephones and expedited communication between healthcare professionals.

Service Assistant — Emergency & ICU Department

Cortellucci Vaughan Hospital
02.2022 - 09.2023
  • Ensured that sufficient supplies were on hand for patient care through the appropriate distribution and collection of supplies, equipment, PPE, instruments, and sterile trays.
  • Provided assistance to the direct patient givers while maintaining a safe and clean environment, including the routine checks of equipment and sterilization within the departments.

Laboratory Assistant (Temporary Contract)

LifeLabs
06.2021 - 06.2022
  • Ensured the safe, accurate and efficient collection of 80-150 patient specimens (including nasal swab for Covid-19 screening) primarily at Toronto Pearson Airport, for arriving travelers and external places of business.
  • Prepared and packaged 100+ specimens accurately for transport per assigned procedures and protocols, while adhering to appropriate infection control.

Health Screener (Temporary Contract)

Cortellucci Vaughan Hospital
06.2021 - 01.2022
  • Provided information and directions to 200+ patients and visitors, while administering screening requirements as per applicable directives during the Pandemic.
  • Contributed to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

Designated Trainer – Bakery/Cashier

The Cheesecake Factory
12.2017 - 05.2021
  • Trained and mentored 5 new team members, improved onboarding efficiency and boosted team productivity.
  • Generated an average of $2,000 in individual sales per shift by upselling menu items and delivered personalized, high quality service.
  • Resolved challenging customer complaints effectively, ensured satisfaction and fostered loyalty to encourage repeat business.

Sales/Collections Agent

Cogeco — Telecommunications
06.2016 - 11.2018
  • Handled 50+ inbound and outbound calls daily, collected debts, resolved outstanding balances, generated new sales, renewed contracts, and upsold services.
  • Consistently exceeded Cogeco’s customer service standards, contributing to a 15% increase in contract renewals and improved customer satisfaction.

Science & Math Tutor

Oxford Learning Tutoring Services
09.2016 - 04.2018
  • Provided one-on-one assistance to 10–15 students weekly while preparing tailored lesson plans and engaging activities to support individual learning needs.
  • Collaborated directly with students to identify key skill gaps and implementing targeted strategies that improved academic performance by 15–20% over the term.

Rides Operator (Seasonal)

Canada’s Wonderland
03.2015 - 10.2015
  • Operated and monitored amusement park rides for over 1,000+ guests daily, ensuring strict adherence to safety protocols and park procedures.
  • Communicated clear safety instructions and secured restraints for 30-40 riders per cycle, maintaining a consistent dispatch time and guest satisfaction.

Education

Bachelor of Science - Kinesiology and Physical Education

University of Toronto
Toronto, ON

Ontario Secondary School Diploma -

Father Bressani Catholic High School
Woodbridge, ON

Skills

  • Analytical problem solving
  • Effective time management
  • Collaborative leadership
  • Effective interpersonal abilities
  • Skilled in Microsoft Office applications

Certifications

  • First Aid & CPR/AED Level C – Canadian Red Cross
  • Medical Terminology Certificate – Canadian Red Cross
  • Transportation of Dangerous Goods (TDG) – LifeLabs

Languages

English
Native or Bilingual
Tigrinya
Professional Working

Timeline

Unit Clerk — Internal Medicine & Emergency Department

Mackenzie Health Hospitals
10.2023 - Current

Service Assistant — Emergency & ICU Department

Cortellucci Vaughan Hospital
02.2022 - 09.2023

Laboratory Assistant (Temporary Contract)

LifeLabs
06.2021 - 06.2022

Health Screener (Temporary Contract)

Cortellucci Vaughan Hospital
06.2021 - 01.2022

Designated Trainer – Bakery/Cashier

The Cheesecake Factory
12.2017 - 05.2021

Science & Math Tutor

Oxford Learning Tutoring Services
09.2016 - 04.2018

Sales/Collections Agent

Cogeco — Telecommunications
06.2016 - 11.2018

Rides Operator (Seasonal)

Canada’s Wonderland
03.2015 - 10.2015

Bachelor of Science - Kinesiology and Physical Education

University of Toronto

Ontario Secondary School Diploma -

Father Bressani Catholic High School

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Siffora Romeo