Sifat Ara Hossain
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Team Member
Tim Horton's
04.2023 - 08.2023
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Established welcoming atmosphere by greeting each guest warmly.
- Greeted customers and answered inquiries regarding menu items and specials.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Server/Host
D Spot Dessert Café
07.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Barista/Cashier Team Lead
Dash (Diversity Food Services)
09.2023 - Current
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Education
BBA - International Business
University of Winnipeg
Skills
- POS Systems
- Food Preparation
- Cash Handling
- Team Leadership
- Active Listener
- Friendly and Outgoing
- Team Player
- Multitasking
- Customer service
- Attention to detail
- Interpersonal skills
Accomplishments
- Worked as a Resident Advisor in University of Winnipeg Housing.
- Obtained a First Aid certificate and Smart Serve.
Languages
English
Full Professional
Bengali
Native or Bilingual
Hindi
Professional Working
Timeline
Barista/Cashier Team Lead
Dash (Diversity Food Services)
09.2023 - Current
Server/Host
D Spot Dessert Café
07.2023 - Current
Team Member
Tim Horton's
04.2023 - 08.2023
BBA - International Business
University of Winnipeg
Similar Profiles
Jyanti GroverJyanti Grover
Sales Associate at Tim Horton'sSales Associate at Tim Horton's
Kirandeep KaurKirandeep Kaur
Baker at Tim Horton'sBaker at Tim Horton's
Caitlin WolfCaitlin Wolf
Supervisor at Tim Horton'sSupervisor at Tim Horton's
Noah TaylorNoah Taylor
Crew Member at Tim Horton'sCrew Member at Tim Horton's
Keith J. Hemelt, Jr.Keith J. Hemelt, Jr.
Training Supervisor, Fire Team Member, Rescue Team Member at STOLTHAVEN NEW ORLEANSTraining Supervisor, Fire Team Member, Rescue Team Member at STOLTHAVEN NEW ORLEANS