Sierra Da Silva
Waterloo,ON
Summary
Dynamic and dedicated customer service professional with a strong work ethic and integrity, honed at Metro. Proven expertise in cash handling and guest engagement, consistently enhancing customer satisfaction. Recognized for training new staff and collaborating effectively with team members to improve service efficiency during peak hours.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Metro Inc
10.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Cashier
Tim Hortons
10.2022 - 07.2024
- Assisted customers with product inquiries, providing accurate information and enhancing overall satisfaction.
- Processed cash and card transactions efficiently, ensuring accuracy in monetary exchanges.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Trained new cashiers on point of sale operations and customer service protocols.
- Maintained cleanliness and organization of the cashier area, contributing to a positive customer experience.
- Collaborated with team members to streamline service during peak hours, improving efficiency.
Education
Bachelor of Arts - English
Wilfred Laurier University
Waterloo, ON09-2029
Skills
- Customer service
- Guest engagement
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Team collaboration
Certification
- Smart Serve
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cashier
Metro Inc
10.2024 - Current
Customer Service Cashier
Tim Hortons
10.2022 - 07.2024
Bachelor of Arts - English
Wilfred Laurier University
Volunteer Experience
Church Volunteer
July 2024 - September 2024 - St. Anne's Catholic Church, Brampton, ON
- Helped to organize and involve members of the church to promote spiritual development.
- Helped plan and lead church activities, increasing attendance and community involvement.
- Helped with administrative duties and kept precise records of volunteer hours and attendance at events.
- Helped to arrange chairs and tables for the church's main activities.