Sierra Yip Chuck
Guelph,ON
Summary
I consistently motivated team members to enhance performance and deliver high-quality service, ensuring customer satisfaction and operational efficiency. Personable and reliable crew trainer bringing several years of experience in overseeing food handling and customer service staff development. Proficient in all restaurant positions with extensive expertise in employee assessment. Proven history of increasing productivity and bolstering services.
Overview
4
4
years of professional experience
Work History
Crew Trainer
McDonald's Restaurant
Guelph
01.2022 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- I studied the crew members during their work shift to provide feedback and guidance in improving performance.
- Set a positive example for team members by providing high-quality, efficient service.
- Greeted customers with a smile and provided friendly service to professionally handle every need.
- A part of the browser team for over a year, helping with the input of product and FIFO procedures.
- Processed customer payments in a timely manner while providing excellent customer service.
Banquet Server
Brother's In The Kitchen
Guelph, ON
04.2021 - Current
- Carried trays of food items from kitchen to dining areas.
- Maintained cleanliness of work area throughout shift including tables, chairs and floors.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Greeted guests upon arrival and provided assistance throughout the event.
- I currently serve these events twice a year.
Education
High School Diploma -
John F. Ross
Guelph06-2024
Skills
- Customer service
- Employee training
- Cash handling
- Decision making
- Safe food handling
- Coaching and mentoring
- Cleaning and sanitation
- FIFO procedures
- Employee motivation
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Crew Trainer
McDonald's Restaurant
01.2022 - Current
Banquet Server
Brother's In The Kitchen
04.2021 - Current
High School Diploma -
John F. Ross
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