Summary
Overview
Work History
Education
Skills
Timeline
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Sierra Wilkes

Brantford,Canada

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience

Work History

Core Team Member

Tim Hortons
10.2020 - Current
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Mentored junior team members, fostering professional growth and enhancing their contribution to the team's success.
  • Enhanced team collaboration by implementing effective communication strategies and fostering a supportive work environment.
  • Trained other employees in customer service, food safety, and performance requirements.

Cashier

Dollarama
01.2018 - 01.2019
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Contributed to a clean and safe shopping environment, performed regular sanitation of checkout area.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

Bachelor of Arts - English

Queens University
Kingston, ON
04.2025

Highschool Diploma -

Brantford Collegiate Institute
06.2017

Skills

  • Organizational skills with multitasking abilities
  • Time management skills
  • Attention to detail
  • Deadline management
  • Microsoft Word, Excel & PowerPoint
  • Learning new software
  • Customer service
  • Teamwork and collaboration
  • Flexible and adaptable
  • Work ethic and integrity
  • Patience and empathy
  • Team leadership

Timeline

Core Team Member

Tim Hortons
10.2020 - Current

Cashier

Dollarama
01.2018 - 01.2019

Highschool Diploma -

Brantford Collegiate Institute

Bachelor of Arts - English

Queens University

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Sierra Wilkes