Sierra Weatherby
Burnaby,BC
Summary
With a strong background in daily operations management and team leadership, I excel at optimizing workflows to enhance customer satisfaction. My proven ability in strategic planning and problem-solving drives team performance and fosters an environment where both guests and employees thrive.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Vancouver Vet Group
07.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Led the re-accreditation process for all three clinics
- Assisted with hiring new employees and led training
- Designed and maintained websites for all three clinics
- Assisted with the creation of an online marketing strategy for all three clinics.
- Managed scheduling for doctors, technicians, and administration staff.
- Identified ares of improvement and created standard operating procedures.
- Sourced medical equipment, Lab testing, Drugs
Client Account Management
FrontLine Group
03.2020 - 07.2021
- Assisted customer with accounts and payments
- Ensured that all clients needs were met
- Upheld company policies and procedures
Service Manager
Chipotle Mexican Grill
08.2017 - 03.2020
- Tracked Inventory and ordered accordingly
- Managed and trained staff
- Ensured that all safety and cleanliness procedures are followed
- Tasked with ensuring excellent customer service at all times
Sales Associate
Lush Cosmetics
10.2016 - 02.2018
- Greeted each customer as they walked in
- Knew all products on the floor and was able to make recommendations
- Demonstrated products as well as informed customers of the effectiveness of ingredients
- Knowledge of company mandate and current campaigns and informed customers of these
Décor Manager
Marquis Gardens Banquet and Convention Centers
03.2015 - 08.2017
- Keeping track of inventory and placing orders
- Moved inventory according to demand
- Ensured that all events meet the needs of the client and completed the client’s requests in a timely manner
- Organized staff to maximize efficiency
- Passed the client off to the Event staff
- Help the Event staff when needed, supervising, serving, bartending
Education
Theatre Production
Grant McEwan University
Edmonton, AB06-2014
High School Diploma -
Bev Facey Community High School
Sherwood Park, AB06-2013
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Task Delegation
- Workload Management
- Employee Scheduling
- Marketing knowledge
- Recruiting and interviewing
- Orientation and training
- Marketing tactics
- Graphic and Media Design
Languages
English
Timeline
Assistant Manager
Vancouver Vet Group
07.2021 - Current
Client Account Management
FrontLine Group
03.2020 - 07.2021
Service Manager
Chipotle Mexican Grill
08.2017 - 03.2020
Sales Associate
Lush Cosmetics
10.2016 - 02.2018
Décor Manager
Marquis Gardens Banquet and Convention Centers
03.2015 - 08.2017
Theatre Production
Grant McEwan University
High School Diploma -
Bev Facey Community High School
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