Sierra Weatherby
Burnaby,BC
Summary
With a strong background in daily operations management and team leadership, I excel at optimizing workflows to enhance customer satisfaction. My proven ability in strategic planning and problem-solving drives team performance and fosters an environment where both guests and employees thrive.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Vancouver Vet Group
Vancouver, BC
07.2021 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Led the re-accreditation process for all three clinics
- Assisted with hiring new employees and led training
- Designed and maintained websites for all three clinics
- Assisted with the creation of an online marketing strategy for all three clinics.
- Managed scheduling for doctors, technicians, and administration staff.
- Identified ares of improvement and created standard operating procedures.
- Sourced medical equipment, Lab testing, Drugs
Client Account Management
FrontLine Group
Burnaby
03.2020 - 07.2021
- Assisted customer with accounts and payments
- Ensured that all clients needs were met
- Upheld company policies and procedures
Service Manager
Chipotle Mexican Grill
Burnaby
08.2017 - 03.2020
- Tracked Inventory and ordered accordingly
- Managed and trained staff
- Ensured that all safety and cleanliness procedures are followed
- Tasked with ensuring excellent customer service at all times
Sales Associate
Lush Cosmetics
Burnaby
10.2016 - 02.2018
- Greeted each customer as they walked in
- Knew all products on the floor and was able to make recommendations
- Demonstrated products as well as informed customers of the effectiveness of ingredients
- Knowledge of company mandate and current campaigns and informed customers of these
Décor Manager
Marquis Gardens Banquet and Convention Centers
Hamilton ON
03.2015 - 08.2017
- Keeping track of inventory and placing orders
- Moved inventory according to demand
- Ensured that all events meet the needs of the client and completed the client’s requests in a timely manner
- Organized staff to maximize efficiency
- Passed the client off to the Event staff
- Help the Event staff when needed, supervising, serving, bartending
Education
Theatre Production
Grant McEwan University
Edmonton, AB06-2014
High School Diploma -
Bev Facey Community High School
Sherwood Park, AB06-2013
Skills
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Task Delegation
- Workload Management
- Employee Scheduling
- Marketing knowledge
- Recruiting and interviewing
- Orientation and training
- Marketing tactics
- Graphic and Media Design
Languages
English
Timeline
Assistant Manager
Vancouver Vet Group
07.2021 - Current
Client Account Management
FrontLine Group
03.2020 - 07.2021
Service Manager
Chipotle Mexican Grill
08.2017 - 03.2020
Sales Associate
Lush Cosmetics
10.2016 - 02.2018
Décor Manager
Marquis Gardens Banquet and Convention Centers
03.2015 - 08.2017
Theatre Production
Grant McEwan University
High School Diploma -
Bev Facey Community High School