Summary
Work History
Education
Skills
Languages
Timeline
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Sierra Wardstrom

Grande Prairie,AB

Summary

Dedicated and adaptable professional with a positive attitude and a proven ability to acquire new skills quickly. Known for exceptional interpersonal skills, fostering effective communication across all age groups, and maintaining composure in high-pressure situations. After a period of focused personal development as a new mother, I am eager to re-enter the workforce with a strong foundation of skills in technology and project management. Detail-oriented and committed to delivering tasks efficiently and accurately.

Work History

Bookkeeper

RGM Transport
Grande Prairie, AB
  • Managed bookkeeping, tax preparation, payroll, and organized paperwork.
  • Maintained and processed invoices, deposits, and money logs.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Completed payroll for employees and maintained detailed records of procedures.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • 2020-2021

Manager

Sallys Beauty
Edmonton, AB
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Oversaw stock management and delivery confirmations, provided customer service, and operated as a cashier.
  • 2017-2018

Bartender and Server

Gateway Entertainment Center
Edmonton, AB
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Handled bar operations, customer service, opening/closing procedures, and end-of-day cash counting.
  • 2016

Server

Bourbon Room
Edmonton, AB
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Responsible for bar operations, end-of-day cash reconciliation, and serving food and drinks to patrons.
  • 2015

Front Desk Agent/ Night Audit

Comfort Inn & Suites
Sylvan Lake, AB
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Assisted guests with check-in/check-out, managed the breakfast room, maintained lobby cleanliness, and utilized Choice Advantage software.
  • 2015

Cashier

All Aboard Fine Wine and Spirits
Sylvan Lake, AB
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained store cleanliness, received stock deliveries, and performed cashier duties.
  • 2015

Front Desk Receptionist/Night Audit

Lost Harbor Inn
Sylvan Lake, AB
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Kept accounts in balance and ran daily reports to verify totals.
  • 2015

Gym Receptionist

Snap Fitness
Sylvan Lake, AB
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
  • Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
  • Enhanced gym member experience by providing exceptional customer service at the front desk.
  • Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
  • Processed new memberships accurately, leading to an increase in gym revenue and member retention.
  • Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
  • 2014-2015

Miscellaneous

Barry Wardstrom
Sylvan Lake, AB
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted in various construction activities, including siding, roofing, drywall, and mechanical tasks on vehicles. Utilized Microsoft Programs for project documentation.

Education

HJ Cody Highschool
Sylvan Lake, AB

Skills

  • Bookkeeping
  • Accounts Receivable
  • Accounting and bookkeeping
  • Quickbooks
  • Bookkeeping Software
  • Advanced computer skills
  • Data inputting
  • Comprehensive expertise in computer applications, including word processing, spreadsheets, and specialized technical software
  • Strong hands-on learner with capabilities in teamwork, cultural affairs, and online communication
  • Proficient in online research, data entry, and quality assurance processes
  • Established proficiency with Microsoft Office Suite, computer maintenance, and technical support
  • Excellent time management and organizational skills

Languages

English
Native or Bilingual

Timeline

Bookkeeper

RGM Transport

Manager

Sallys Beauty

Bartender and Server

Gateway Entertainment Center

Server

Bourbon Room

Front Desk Agent/ Night Audit

Comfort Inn & Suites

Cashier

All Aboard Fine Wine and Spirits

Front Desk Receptionist/Night Audit

Lost Harbor Inn

Gym Receptionist

Snap Fitness

Miscellaneous

Barry Wardstrom

HJ Cody Highschool

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Sierra Wardstrom