Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sierra Tesanovic

Oshawa,Ontario

Summary

Hardworking and dedicated individual with a strong record of providing personable customer service, recruitment and administration in an office setting. Shows exemplary communication, interpersonal skills and the ability to interact effectively with co-workers, management, and the public. Fast learner and eager to assume new areas of responsibility. Strong problem-solving skills and the ability to think independently to quickly resolve issues. Works cooperatively and efficiently with a wide variety of individuals. Diligently follows organizational rules, policies, and procedures. Sets goals and deadlines by scheduling time and determining priorities. Team-oriented professional able to work well in collaborative environments and generate consistent accomplishments. Adept at navigating Microsoft and POS platforms.

Overview

6
6
years of professional experience

Work History

Scheduling Coordinator

Community Care Durham
11.2023 - Current
  • Scheduled volunteers and CCD Fleet paid van drivers at all 4 CCD Hubs for the provision of transportation
  • Communicating new assignments and/or schedules changes to transportation service staff and volunteers
  • Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars
  • Identifying and addressing transportation scheduling issues (i.e., cancellations and no shows, etc.,)
  • Providing support and assistance with transportation schedule problem solving to team members
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Coordinated training sessions for new hires, ensuring seamless integration into the team''s scheduling processes.

Seasonal Project Recruitment Coordinator

GEODIS Logistics
09.2022 - 11.2023
  • Owned full cycle recruiting for field distribution center operations roles
  • Conducted comprehensive phone interviews to pre-screen candidates
  • Partnered with external agencies when needed to expand the reach of talent pools and improve candidate quality.
  • Met tight deadlines in mass recruitment by scheduling and conducting 20-30 interviews each week
  • Supported diversity initiatives, ensuring a fair recruitment process for candidates from various backgrounds.
  • Managed onboarding processes, ensuring new employees had a seamless transition into their roles.
  • Posted warehouse roles on career websites, reviewed resumes and conducted initial screenings of qualified candidates
  • Consistently followed up with potential candidates throughout the entire hiring process.


Summer Student

Durham Region Association of Realtors
05.2022 - 08.2022
  • Streamlined property listing process for increased efficiency, utilizing MLS systems and various real estate websites.
  • Diligently processed data when making changes to listings
  • Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
  • Processed onsite and online sales to agents
  • Met specifics of customer's orders in a timely manner.
  • Worked in team environment to maintain high levels of productivity.
  • Demonstrated strong attention to detail when proofreading contracts, ensuring accuracy and completeness before submission.

Intern

Careerin Tech Society
01.2022 - 04.2022
  • Assisted in the recruitment of volunteers and interns
  • Created and posted job postings across various job boards
  • Conducted thorough resume reviews, phone screenings, and in-person interviews to identify top candidates.
  • Participated in the onboarding process for new interns
  • Increased diversity in new hires with targeted outreach to underrepresented student populations
  • Actively searched and built new relations with colleges for new internship programs across Canada
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Interacted with customers by phone, email, or in-person to provide information..
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.


Sales Associate/Key Holder

Swarovski
09.2018 - 05.2022
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Made suggestions using product knowledge, engaged in trying on jewelry, up sold and suggested add-ons
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Assisted customers in signing up for loyalty programs and submitted completed paperwork.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Education

3 Year Advanced Diploma - Human Resources - Business Administration

Durham College
Oshawa, Ontario
08.2022

Skills

  • Administrative Skills
  • Organizational Skills
  • Communication Skills
  • Critical Thinking
  • Recruitment and Selection
  • Microsoft Office Suite
  • Data Entry
  • Strong Work Ethic
  • Adaptability
  • Problem-Solving

References

REFERENCES AVAILABLE UPON REQUEST

Timeline

Scheduling Coordinator

Community Care Durham
11.2023 - Current

Seasonal Project Recruitment Coordinator

GEODIS Logistics
09.2022 - 11.2023

Summer Student

Durham Region Association of Realtors
05.2022 - 08.2022

Intern

Careerin Tech Society
01.2022 - 04.2022

Sales Associate/Key Holder

Swarovski
09.2018 - 05.2022

3 Year Advanced Diploma - Human Resources - Business Administration

Durham College
Sierra Tesanovic