Sierra Scott
Sidney,BC
Summary
Proven track record of enhancing customer experiences by showcasing exceptional customer service and multitasking abilities. Adept in Microsoft Word and fostering team collaboration, consistently delivering results under pressure. Excelled in detailed-oriented roles, significantly improving client satisfaction and operational efficiency.
Provided support working with a family member with severe medical needs: Assisting with Personal care, assisting with daily medications, assisting with tube feeding, and facilitating inclusion in a positive environment.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Deep Cove Winery
07.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Detailer
Delta Marine
11.2021 - 06.2024
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the yacht cleaning process.
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
- Enhanced customer satisfaction by meticulously detailing yachts to meet and exceed expectations.
- Contributed to a positive team atmosphere by offering support and guidance to colleagues, fostering a collaborative work environment.
- Demonstrated versatility by adapting quickly to new technologies or procedures introduced within the workplace environment.
Vet Technician Assistant/Receptionist Administrator
VCA Hospitals
11.2019 - 11.2021
- Provided compassionate care to animals, ensuring a positive experience during their visits to the clinic.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Streamlined record-keeping processes, updating patient files accurately and efficiently after each visit.
- Facilitated communication between veterinarians and pet owners regarding treatment plans, ensuring clear understanding of expectations for optimal results.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Administered medications to animals in treatment and documented changes in condition.
Education
High School Diploma -
Stelly's Secondary School
Saanichton, BC06-2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Verbal Communication
- Word Processing
- Microsoft Word
Languages
English
Full Professional
Certification
- Licensed Class 5 Driver with vehicle
- Level 1 First aid and CPR Certificate - Recently Expired will renew
Interests
- Baking
- Strategy Games
- Enjoy hobbies that combine physical activity with outdoor exploration
- Supporting STEM education initiatives and mentorship programs
- Volunteer Travel
- I enjoy helping others and giving back to the community
Timeline
Server
Deep Cove Winery
07.2024 - Current
Detailer
Delta Marine
11.2021 - 06.2024
Vet Technician Assistant/Receptionist Administrator
VCA Hospitals
11.2019 - 11.2021
- Licensed Class 5 Driver with vehicle
- Level 1 First aid and CPR Certificate - Recently Expired will renew
High School Diploma -
Stelly's Secondary School
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