Sierra Picton
Toronto,ON
Summary
Knowledgeable insurance representative promoting several years' expertise successfully working for organizations. Courteous and cordial with a desire to take on challenges at a new company.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Officer
PetYellow Canada
Toronto, Ontario
09.2024 - Current
- Handled customer inquiries received through digital platforms, adhering to set protocols and timeframes.
- Engaged in conversations with customers to resolve issues and answer product-related questions efficiently.
- Optimized workflow through the effective use of various software and tools.
- Proposed various improvements for better training resources and operational procedures.
Insurance Advisor
Bertie and Clinton Mutual Insurance Company
Welland, Ontario
09.2020 - 08.2024
- Informed clients about a range of insurance policy options and coverages.
- Collaborated with underwriters to secure precise and prompt delivery of new business and policy amendments.
- Maintained detailed documentation of client interactions, policy changes, and financial issues.
- Achieved customer loyalty and referrals with accessible and personalized service.
- Attended industry-related events to establish connections and expand my client base.
- Maintained up-to-date knowledge on industry trends, products, and regulations by engaging in ongoing education.
Strength and Conditioning Coach
Women's Para Hockey Canada
09.2019 - 09.2020
- Implemented structured warm-up and cool-down sequences for team events.
- Set new goals for athletes during scheduled meetings focused on current performance.
- Analyzed the physical abilities of athletes and developed customized training plans to enhance balance, endurance, flexibility, mobility, posture, speed, and strength.
Personal Trainer
Kinetic Synergy
Welland, Ontario
04.2014 - 03.2020
- Assessed endurance, flexibility, and strength to evaluate current fitness levels.
- Supported clients in establishing achievable short-term and long-term fitness goals based on their current status.
- Maintained comprehensive documentation of clients' assessment outcomes and fitness plans.
- Highlighted importance of safety, technique, and correct form in movement instructions.
- Conducted research on new equipment and training methods to stay current with industry standards.
- Cultivated lasting connections with clients, leading to increased business referrals.
Infantryman
Canadian Armed Forces
10.2018 - 10.2019
- Ensured proper tracking of assigned personnel and assets.
- Trained diligently on gym equipment and obstacle courses, achieving combat resilience.
- Handled communication systems to maintain efficient field operations.
- Completed marksmanship training with diverse weapon systems, and achieved proficiency.
- Incorporated simulation exercises to improve response strategies.
- Effectively navigated diverse environmental and stress factors during training exercises.
Education
Some College (No Degree) - Fitness And Health Promotion
Niagara College Canada
Welland, ON04-2014
Skills
- New client acquisition
- Client account management
- Client retention
- Upselling
- CRM software
Certification
- Alberta Insurance Council Level 1 General Insurance Agent
- Insurance Council British Columbia General License - Individual Salesperson Level 1
- Insurance Council of Manitoba - General Insurance Agent
- Level 1 General Insurance Agent (New Brunswick)
- Property & Casualty Insurance Representative: Level 1 License (Newfoundland and Labrador)
- Government of Northwest Territories - Insurance Agent's License
- General Insurance Agent (Prince Edward Island)
- Insurance Councils of Saskatchewan - Property & Casualty Insurer Representative
- Yukon Territories - Insurance Agent License
- FSRA - General Insurance Agent
Timeline
Customer Service Officer
PetYellow Canada
09.2024 - Current
Insurance Advisor
Bertie and Clinton Mutual Insurance Company
09.2020 - 08.2024
Strength and Conditioning Coach
Women's Para Hockey Canada
09.2019 - 09.2020
Infantryman
Canadian Armed Forces
10.2018 - 10.2019
Personal Trainer
Kinetic Synergy
04.2014 - 03.2020
Some College (No Degree) - Fitness And Health Promotion
Niagara College Canada
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