Sierra Pereira
London
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
19
19
years of professional experience
Work History
Private Nanny
Household Nanny
09.2021 - Current
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Prepared healthy, age-appropriate snacks and meals.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Collaborated with parents to establish effective bedtime routines, resulting in improved sleep patterns for the children.
Dental Receptionist Part Time
Hyde Park Dental
07.2022 - 08.2022
- Managed front desk operations, providing excellent customer service to patients.
- Coordinated with dental staff to ensure smooth patient transitions and care.
- Assisted patients with insurance queries and billing for hassle-free transactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Assissant Manager
Tim Hortons
08.2014 - 07.2020
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Cashier/Customer Service
Shoppers Drug Mart
08.2014 - 07.2019
- Answered an average of 6 calls per day by addressing customer inquiries, solving problems and providing new product information
- Described product to customers and accurately explained details and care of merchandise
- Processed customer transactions efficiently to ensure accurate register operations.
- Handled cash and card payments to maintain balanced cash drawer.
Hairstylist Assistant
Fringe Hair Salon
12.2014 - 02.2015
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
Manager
McDonald's Restaurant
12.2005 - 06.2012
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes
- Interacted positively with customers while promoting hotel facilities and services
- Led and directed team members on effective methods, operations and procedures
- Maintained a safe working and guest environment to reduce the risk of injury and accidents
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
Education
High School Diploma - Social Sciences and Communications, Home EC
John Mcgregor Secondary School
Chatham, ONEarly Childhood Development - Counseling, Child Development, Social Science Behavior
St.Clair College
Skills
- Exceptional communication skills
- Organized & Detailed Oriented
- Quick learner
- Multi-line phone talent
- Active listening
- Great At Problem-Solving
- Friendly customer service
- Strong client relations
Timeline
Dental Receptionist Part Time
Hyde Park Dental
07.2022 - 08.2022
Private Nanny
Household Nanny
09.2021 - Current
Hairstylist Assistant
Fringe Hair Salon
12.2014 - 02.2015
Assissant Manager
Tim Hortons
08.2014 - 07.2020
Cashier/Customer Service
Shoppers Drug Mart
08.2014 - 07.2019
Manager
McDonald's Restaurant
12.2005 - 06.2012
Early Childhood Development - Counseling, Child Development, Social Science Behavior
St.Clair College
High School Diploma - Social Sciences and Communications, Home EC
John Mcgregor Secondary School
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