Sierra Nicholson
Campbell River,BC
Summary
Friendly and reliable customer service professional with a strong background in administrative support and 2+ years of front-of-house restaurant experience. Proven ability to create a welcoming guest experience, manage busy service environments, and train new team members with confidence. Known for excellent communication, multitasking, and a proactive, team-oriented attitude. Seeking a part-time front-of-house role where I can bring strong service skills and a positive energy to every shift.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Element Restorations Ltd
Campbell River, British Columbia
08.2025 - Current
- Provide front-desk and administrative support in a fast-paced construction office
- Handle client inquiries and scheduling with strong customer service and communication skills
- Support project managers by coordinating tasks and managing documentation.ging documentation
- Adapt quickly to changing priorities, stepping in wherever needed to keep operations running smoothly.
- Build strong client relationships through reliability, responsiveness, and a positive attitude
Accounts Payable Specialist
A.R Thomson Group Inc
Surrey, British Columbia
04.2025 - 07.2025
- Manage daily bank transactions, including downloads, uploads, and payment batch processing
- Process various payment types: wires, EFTs, ACHs, and cheque payments
- Set up new vendors, update banking information, and enter invoices accurately
- Post PO and non-PO invoices; verify details with buyers and operational locations
- Process employee expense reports and mileage claims
- Post and reconcile freight, utility, and other recurring operational bills
Administrative Assistant
A.R. Thomson Group Inc
Surrey, British Columbia
09.2021 - 04.2025
- Performed accurate data entry, bookkeeping, and admin tasks
- Managed and organized 150+ emails daily to keep workflow smooth
- Processed and verified invoices; resolved discrepancies efficiently
- Responded to vendor inquiries with professionalism and clarity
- Worked with teams to improve accuracy and speed of processes
- Handled incoming calls and supported both vendors and staff
Appointment Coordinator
OpenRoad AutoGroup
Coquitlam, British Columbia
04.2019 - 04.2021
- Schedule service appointments efficiently via phone, email, and text, ensuring a seamless customer experience
- Manage high-volume inbound and outbound calls with professionalism and accuracy
- Maintain and update customer contact database to support effective follow-ups and communication
- Clearly communicate company policies, procedures, and service offerings to customers
- Stay well-informed on all vehicle services, products, and processes to answer customer inquiries confidently and accurately
Expeditor/Hostess Trainer
Wings Tap and Grill
Surrey, British Columbia
05.2015 - 10.2017
- Greet and seat guests with a friendly, professional demeanor, ensuring a welcoming first impression
- Manage high-volume phone lines, efficiently handling takeout orders and reservations
- Support front-of-house operations by bussing tables, processing payments, and refilling beverages to maintain smooth service flow
- Train and mentor new hosts/hostesses on restaurant procedures, customer service standards, and teamwork expectations
- Assist kitchen staff with final plating and preparation to ensure timely and visually appealing food presentation
- Expedite food orders during peak hours, maintaining speed, accuracy, and communication between kitchen and servers
- Deliver exceptional guest experiences by anticipating needs, resolving issues promptly, and maintaining a positive attitude
- Perform all responsibilities with precision, cleanliness, and attention to health and safety standards
Education
High School Diploma -
Ecole Panorama Ridge Secondary
Surrey, BC06-2017
Skills
- Problem solving
- Team collaboration
- Adaptability
- Customer service
- Effective time management
- POS software
- Detail-oriented
- Task prioritization
- Excellent communication
Certification
- Valid Class 5 Licence (Clean drivers abstract)
- Serving It Right (Valid: August 2023 to August 2028)
- World Host (Valid: April 2016 to Present)
- Occupational First Aid - Level 1 (Valid: September 2023-September 2025)
- WHIMIS Certificate-(Valid: September 2025-September 2028)
- Fire Safety Awareness Training-(Valid: January 2025-January 2028)
Websites
Timeline
Administrative Assistant
Element Restorations Ltd
08.2025 - Current
Accounts Payable Specialist
A.R Thomson Group Inc
04.2025 - 07.2025
Administrative Assistant
A.R. Thomson Group Inc
09.2021 - 04.2025
Appointment Coordinator
OpenRoad AutoGroup
04.2019 - 04.2021
Expeditor/Hostess Trainer
Wings Tap and Grill
05.2015 - 10.2017
High School Diploma -
Ecole Panorama Ridge Secondary