Sierra Montes
Studio City
Summary
Dynamic and adaptable hospitality professional recognized for exceptional customer service and team leadership. Experienced in conflict resolution and fostering a welcoming atmosphere, ready to leverage these strengths to enhance guest experiences and operational success.
Overview
3
3
years of professional experience
Work History
Cafe Server
Erewhon
Studio City, CA
10.2025 - 06.2026
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Managed order processing efficiently, maintaining accuracy in a fast-paced environment.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Trained new team members on menu offerings and service protocols effectively.
- Implemented process improvements to enhance workflow efficiency during peak hours.
- Resolved customer complaints promptly, fostering a welcoming atmosphere within the cafe.
Server
Kazunori
Studio City, CA
09.2024 - 08.2025
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Managed food and beverage orders efficiently using POS systems, enhancing order accuracy.
- Trained new staff on menu items, service techniques, and operational procedures to improve team performance.
- Collaborated with kitchen staff to ensure timely and accurate food preparation and delivery.
- Handled customer inquiries and resolved issues promptly, fostering repeat business through excellent service.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
Shift Manager
Burger Lounge
Sherman Oaks, CA
12.2022 - 05.2024
- Supervised daily operations to ensure adherence to quality standards and customer service excellence.
- Trained and mentored staff on food safety practices and restaurant procedures.
- Managed inventory levels, placing orders to maintain stock availability and minimize waste.
- Implemented efficient scheduling strategies to optimize labor costs while meeting operational needs.
Education
High School Diploma -
Lafayette Homeschool
Skills
- Reliability and punctuality
- Food presentation
- Cleanliness maintenance
- Patience and empathy
- Food safety
- Team player
- Decision-making
- Warm and friendly
- Adaptable and flexible
- Hospitality best practices
- Team leadership
- Hospitality service expertise
- Conflict and complaint resolution
- Professional demeanor
Timeline
Cafe Server
Erewhon
10.2025 - 06.2026
Server
Kazunori
09.2024 - 08.2025
Shift Manager
Burger Lounge
12.2022 - 05.2024
High School Diploma -
Lafayette Homeschool