Sierra McNabb
Arthur
Summary
Dynamic leader with proven expertise in staff training and supervision, and a track record of enhancing customer satisfaction at The Goofie Newfie. Skilled in cash handling and shift management, adept at fostering team leadership and delivering attentive service. Achieved significant improvements in service quality and team efficiency, demonstrating a positive attitude and a commitment to excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Manager /Head Bartender
The Goofie Newfie
07.2021 - Current
- Resolved customer complaints in professional and timely manner.
- Trained and supervised team of service staff members to meet business goals.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served high customer volumes during special events, nights, and weekends.
- Maintained sufficient inventory levels to meet customer demands at all times.
Pro Shop Attendant /Restaurant Server
Fergus Golf Course
05.2020 - 08.2021
- Assisted with event coordination, including tournament setup and logistics for smooth operations.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Utilized knowledge of golf rules and regulations to educate customers about various game aspects effectively.
- Assisted in inventory management, ensuring accurate tracking of products and timely restocking of items.
Server
Drayton Chop House
10.2019 - 09.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Front End Manager /Shift Supervisor
Zehrs
08.2018 - 05.2020
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
- Maintained strong customer relations and effective customer service standards.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Education
High School Diploma -
CWDHS
Fergus, ON06-2019
Skills
- Positive attitude
- Staff training and supervision
- Customer satisfaction
- Team leadership
- Attentive service
- Cash handling expertise
- Taking inventory
- Shift management
Languages
English
Certification
- First Aid / CPR Certification
- Food Handler's Certification
- Smart Serve Certification
Timeline
Service Manager /Head Bartender
The Goofie Newfie
07.2021 - Current
Pro Shop Attendant /Restaurant Server
Fergus Golf Course
05.2020 - 08.2021
Server
Drayton Chop House
10.2019 - 09.2020
Front End Manager /Shift Supervisor
Zehrs
08.2018 - 05.2020
High School Diploma -
CWDHS
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