Sierra McKee
Thousand Oaks,CA
Summary
Learning & Development and operations professional with 7+ years of experience supporting onboarding, training, coaching, and cross-functional operations. Proven ability to partner with leadership, improve performance through data-driven learning initiatives, and coordinate people-focused programs that deliver measurable results.
Overview
10
10
years of professional experience
Work History
Learning & Development Facilitator (Creative)
Apple Inc.
Thousand Oaks, CA
08.2022 - Current
- Design and facilitate instructor-led learning experiences for clients and employees, adapting instruction to diverse learning styles and group settings.
- Partner with store leadership to develop coaching strategies that improve employee readiness during high-volume business periods.
- Improved a key customer service performance metric from 51% to 100% through targeted coaching, role-playing, and reinforcement.
- Increased adoption of a customer engagement initiative from 43% to 61%, ranking #2 across a regional market through training and leadership coaching.
- Designed and delivered recurring micro-learning sessions for 20–30 employees across multiple retail locations.
- Collaborated with store leadership as a member of the Employee Engagement Team and Employee Health & Safety Committee to support employee programs, workplace initiatives, and organizational communication.
- Previously promoted from Sales Specialist → Product Zone Lead → Product Zone Expert
Shift Supervisor
Starbucks
Thousand Oaks, CA
08.2019 - 07.2022
- Supervised daily operations while coordinating staffing priorities and workflow.
- Led onboarding and structured training that accelerated new-hire readiness.
- Delivered coaching and performance feedback to strengthen employee development.
- Maintained documentation, delegated responsibilities, and resolved escalated customer concerns.
Shift Leader
Peet's Coffee
Thousand Oaks, CA
03.2016 - 08.2019
- Supported talent acquisition by sourcing resumes, coordinating interviews, and interviewing candidates.
- Assisted with onboarding and training new employees while reinforcing operational standards.
- Delivered coaching and performance feedback to support employee development.
- Coordinated shift operations, staffing priorities, cash management, and workflow.
Education
Associate of Arts - General Education (Emphasis in Natural Sciences)
Moorpark College
Moorpark, CA2021
Skills
- Learning & Development
- Talent Acquisition
- Employee Onboarding
- Training Facilitation
- Performance Coaching
- Personnel Coordination
- Administrative Support
- Cross-Functional Collaboration
- Leadership Collaboration
- Process Improvement
- Project Coordination
AWARDS & LEADERSHIP
Apple Applause Award (4x), Starbucks Partner of the Quarter (2x), Employee Engagement Team, Employee Health & Safety Committee
Languages
English, Spanish (Conversational)
Timeline
Learning & Development Facilitator (Creative)
Apple Inc.
08.2022 - Current
Shift Supervisor
Starbucks
08.2019 - 07.2022
Shift Leader
Peet's Coffee
03.2016 - 08.2019
Associate of Arts - General Education (Emphasis in Natural Sciences)
Moorpark College