Sierra Houle
Woodbury,MN
Summary
Accomplished Universal Banker II with a proven track record at First State Bank And Trust, enhancing operational efficiency and customer satisfaction. Expert in financial planning and renowned for exceptional customer service, I spearheaded initiatives that significantly increased referral rates. My collaborative approach and due diligence have consistently driven team success and client loyalty.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Universal Banker II
First State Bank And Trust
Bayport, MN
06.2022 - Current
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Increased referral rates by forging strong connections with customers and identifying potential business development opportunities.
- Trained and mentored junior banking staff to maximize performance, efficiency, and compliance.
- Contributed to a high-performing team culture by actively participating in training sessions, staff meetings, and ongoing professional development opportunities.
- Assisted branch manager in meeting sales targets by executing various marketing strategies and initiatives.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
- Trained new hires on customer service policies and procedures.
- Wrote and distributed customer correspondence.
Universal Banker
First State Bank And Trust
Oak Park Heights
04.2021 - 06.2022
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
- Delivered comprehensive financial guidance through regular consultations with clients, cultivating trust and loyalty over time.
- Increased referral rates by forging strong connections with customers and identifying potential business development opportunities.
- Conducted thorough customer assessments to identify opportunities for upselling or targeting specific financial goals.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Opened, closed, and updated accounts for customers.
- Educated customers on features and benefits of banking products and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Executed wire transfers, stop payments and account transfers.
- Referred customers to other banking departments for specialized services.
- Monitored and verified suspicious activity on customer accounts.
- Processed applications for new accounts.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Teller
First State Bank And Trust
Oak Park Heights
11.2019 - 04.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained accurate records of customer transactions in line with bank procedures.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for customers.
- Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
- Supported team members during high-volume periods to ensure smooth operations and customer satisfaction.
- Conducted daily audits of cash drawers to prevent discrepancies and maintain financial integrity.
- Enhanced fraud detection efforts by vigilantly identifying suspicious activities and transactions.
- Reduced queue times during peak hours with effective cash handling and prompt service.
- Improved operational efficiency by organizing teller area for optimal workflow and accessibility.
- Reduced errors in transaction processing by implementing double-check system for large withdrawals and deposits.
- Executed wire transfers, stop payments and account transfers.
- Counted, verified and handled bank deposits and armored car transactions.
- Cross-sold credit cards, loans and other bank products.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Increased customer satisfaction through friendly interactions and resolving issues promptly.
- Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
Education
Associate's Degree - Accounting And Finance
Century College
White Bear Lake Skills
- Financial planning
- Customer service
- Team collaboration
- Due diligence
- Operational efficiency
- Transaction monitoring
Timeline
Universal Banker II
First State Bank And Trust
06.2022 - Current
Universal Banker
First State Bank And Trust
04.2021 - 06.2022
Teller
First State Bank And Trust
11.2019 - 04.2021
Associate's Degree - Accounting And Finance
Century College