Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sierra Holmes

Edmonton,AB

Summary

Personable Customer Service Supervisor with background of effective leadership and excellent customer service. Facilitates effective departmental communication and coordination to drive productivity and customer satisfaction ratings.




Overview

3
3
years of professional experience

Work History

Customer Service Supervisor

Sobeys Westlock
Westlock , Alberta
06.2019 - Current
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Assessed and authenticated customer exchanges, voids and returns.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Coached employees through day-to-day work and complex problems.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.

Education

High School Graduate On Honour Roll -

RF Staples Secondary
Westlock

Skills

  • Handling Customer Complaints
  • Coaching and Mentoring
  • Team Management and Supervision
  • Decision Making
  • Leadership and Change Management
  • Employee Motivation and Discipline
  • Multitasking and Prioritization
  • ProServe Certified

References

Heather Mackenzie, Front End Manager, General Office: 780-307-9386

Adrian Alejo, Assistant Manager: 780-350-8837

Timeline

Customer Service Supervisor

Sobeys Westlock
06.2019 - Current

High School Graduate On Honour Roll -

RF Staples Secondary

Similar Profiles

CREATE PROFILE
Sierra Holmes