Sierra Fortier
Barrie
Summary
My name is Sierra and I have been working as a nurse for almost four years. I have mainly been working with different nursing agencies around Canada. I have gained a lot of experience in long term care/home care as well as some hospitals. I am very passionate about nursing and helping others.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Top Shelf Solutions
05.2024 - 12.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
RPN
Lion Guard
12.2023 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
RPN
Nurse Next Door
02.2023 - 12.2023
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
RPN
CAD Staffing
08.2023 - 11.2023
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
RPN
Port City Services
12.2022 - 07.2023
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
RPN
Pristine Quality Health Care
05.2021 - 12.2022
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
RPN
Rapid Test and Trace
02.2022 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
RPN
Acculab
02.2022 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
RPN
TLC Alert Nursing
12.2021 - 02.2022
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
RPN
St Mary's Hospital and Medical Center
09.2021 - 12.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Health Care Aid
Guelph General Hospital
06.2021 - 08.2021
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
Education
Registered Practical Nurse
Sheridan College
Mississauga, ON04-2021
Health Science
Sheridan College
Mississauga, ON04-2019
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
Languages
English
Native or Bilingual
Certification
- CPR/AED Certification
- Basic Life Support Certification (BLS)
- First Aid Certification
- Advanced Cardiac Life Support Certification (ACLS)
- ServSafe Food Handler's Certification
Interests
I am really dedicated to my work and take pride in being a nurse and helping others Over the past four years I have been travel nursing and gaining experience mainly in long term care and hospital settings If I am not at work im usually walking my two huskies or cooking a new recipe for my family
Timeline
Customer Service Manager
Top Shelf Solutions
05.2024 - 12.2024
RPN
Lion Guard
12.2023 - 05.2024
RPN
CAD Staffing
08.2023 - 11.2023
RPN
Nurse Next Door
02.2023 - 12.2023
RPN
Port City Services
12.2022 - 07.2023
RPN
Rapid Test and Trace
02.2022 - 05.2022
RPN
Acculab
02.2022 - 05.2022
RPN
TLC Alert Nursing
12.2021 - 02.2022
RPN
St Mary's Hospital and Medical Center
09.2021 - 12.2021
Health Care Aid
Guelph General Hospital
06.2021 - 08.2021
RPN
Pristine Quality Health Care
05.2021 - 12.2022
Registered Practical Nurse
Sheridan College
Health Science
Sheridan College
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