Sierra Forth
Ottawa,ON
Summary
I’m a motivated and adaptable professional who thrives in fast-paced environments. I manage multiple tasks effectively, stay organized under pressure, and always make customer satisfaction a priority. I enjoy solving problems, communicating clearly, and finding practical solutions that help meet goals, and deliver great results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Experience Associate
Movati Athletic
Ottawa, Ontario
09.2023 - Current
- Greeted and checked in members upon arrival.
- Managed phone calls and addressed inquiries.
- Processed new membership sign-ups, renewals, and cancellations.
- Followed gym policies and procedures to ensure a safe and welcoming environment.
- Identified the needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Bylaw Officer Assistant
City of Ottawa Emergency & Protective Services Department
Ottawa, Ontario
04.2024 - 08.2024
- Conducted regular inspections to ensure that businesses comply with municipal bylaws.
- Utilized a personal vehicle for daily patrols and inspections, ensuring safe driving practices.
- Completed and maintained accurate records of permits, payments, and enforcement actions.
- Responded promptly to emails and inquiries from business owners and citizens.
- Conducted follow-ups on previous cases to ensure ongoing compliance.
Front Desk Representative
Metro Inc
Ottawa, Ontario
06.2021 - 10.2023
- Operated the cash register or POS system to receive payment by cash, check, and credit card.
- Answered a multi-line phone system and managed calls by routing them to the proper extensions or taking messages.
- Verified customer age requirement for alcohol purchases.
- Assisted customers in finding specific products, answered questions, and offered product advice.
Education
Bachelor of Arts - Criminology & Psychology
University of Ottawa
Ottawa04-2026
High School Diploma -
École Publique Gisèle Lalonde
Ottawa, ON06-2022
Skills
- Fluent in French and English
- Diverse communication skills
- Strong multitasking skills
- Conflict resolution
- Team collaboration
- Data entry proficiency
Certification
- CPR and first aid
- Smart-serve
- Integrated Accessibility Standards Regulation (IASR)
- Accessibility for Ontarians with Disabilities Act (AODA)
References
References available upon request.
Timeline
Bylaw Officer Assistant
City of Ottawa Emergency & Protective Services Department
04.2024 - 08.2024
Member Experience Associate
Movati Athletic
09.2023 - Current
Front Desk Representative
Metro Inc
06.2021 - 10.2023
Bachelor of Arts - Criminology & Psychology
University of Ottawa
High School Diploma -
École Publique Gisèle Lalonde