Sierra Elliott
Long Beach
Summary
Detail-oriented and results-driven Warranty Analyst with experience managing warranty operations, analyzing claims, and ensuring compliance with manufacturer policies. Proven ability to streamline processes, coordinate cross-functional teams, and maintain accuracy in financial documentation. Skilled in Excel, PowerPoint, and SQL with strong communication and problem-solving abilities.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Data Analyst
MSX
Fountain Valley
01.2025 - Current
- Collaborate with a team to analyze claims for plants and dealers, serving as liaison for issue resolution and process improvement.
- Create presentation decks and assist in leading nationwide quarterly meetings.
- Conduct soft audits and prepare reports to ensure claim accuracy and compliance.
- Regularly use PowerPoint, Excel, and WinSQL for data analysis and reporting.
Administrator
Ford
Long Beach
06.2023 - 12.2023
- Managed all aspects of warranty processing and accounts receivable within the dealership.
- Ensured claims were accurate and compliant with OEM standards before submission.
- Improved workflow efficiency through careful documentation and proactive communication.
Warranty Team Lead
Mercedes Benz
Long Beach
11.2022 - 06.2023
- Managed a team of four, ensuring timely and accurate submission of warranty claims.
- Partnered with technicians, service advisors, and the front office to coordinate claim resolutions.
- Collaborated with headquarters in Germany to develop and implement improved warranty processes.
Warranty Administrator
Ford
Chino Hills
08.2021 - 11.2022
- Analyzed all warranty claims and ensured accuracy before submission for payment.
- Coordinated with the business office and technicians to resolve discrepancies and improve claim turnaround time.
- Maintained the warranty schedule and utilized Excel to track and report claim data.
Education
Bachelor of Science - Kinesiology
Texas Woman's University
Denton, TX 08.2019 - 05.2021
Skills
- Warranty claim analysis and processing
- Financial documentation and auditing
- Excel
- PowerPoint
- WinSQL proficiency
- Process improvement
- Data tracking
- Cross-functional communication
- Problem solving
- Presentation skills
- Staff training and development
Personal Information
Title: Warranty Analyst
Timeline
Data Analyst
MSX
01.2025 - Current
Administrator
Ford
06.2023 - 12.2023
Warranty Team Lead
Mercedes Benz
11.2022 - 06.2023
Warranty Administrator
Ford
08.2021 - 11.2022
Bachelor of Science - Kinesiology
Texas Woman's University
08.2019 - 05.2021