Motivated individual with excellent work ethic and deep passion for community engagement. Seeking opportunity to leverage Community Support Worker Education to provide invaluable support to individuals and enhance their quality of life. Eager to expand professional experience as Lead Hand and Shelter Worker at Evergreen Shelter, while contributing to mission of Salvation Army. Known for unwavering passion, empathy, and compassion, thrives on providing exceptional client support. Collaborative by nature, excels in working seamlessly with co-workers towards shared goals. Experience with Salvation Army has been immensely rewarding, enthusiastic about further enriching skill set in this field.
Hi, I’m
Sierra Dupuis
Campbell River,BC
Summary
Overview
2
years of professional experience
1
Certification
Work History
Salvation Army Evergreen Shelter
Shift supervisor
10.2022 - Current
Job overview
- Serves as the salvation army representative to shelter guests, apartment tenants and visitors
- Guest services
- Reads HIFIS and Staff to Staff notes at the beginning of each shift
- Accurately records day to day happenings using appropriate methods; maintaining logbooks and completes occurrence reports
- May liaise with referral sources and other external agencies as needed
- Handles the admission, orientation and evaluation of clients’ understanding of rules; ensures ongoing enforcement of policies, which may include client discipline
- Answers shelter phone calls promptly and as necessary
- Monitors client activities, interacts with clients, write notes on client files, may include providing safe storage and recording of prescribed medications
- Completes kitchen inventory and gives to food services coordinator
- Participate in scheduled job-related duties as assigned
- May call in employees as required to fill in for last-minute employee absences
- Gives input into orientating, training and evaluation staff
- Oversee coffee services schedule
- May carry out inspection/security checks of property and grounds in accordance with policies and procedures
- Complies with all safety procedures
- Ensures proper lifting, twisting and reaching techniques are used during job performance
- Checks intercom and monitor before answering the door
- Answers the door with proper precautions
- Regularly check that working partner is okay
- Responsible to sign-in and out appropriate set of keys’, and safety and security of same
- Communicates guest food allergy and dietary restriction information to Food Services Coordinator and Cook
- Ensure all contact with donors, the general public, staff from other agencies, and with staff from other Salvation Army programs are courteous and professional
- Treat all residents with respect and dignity at all times
Education
Discovery Community CollegeCampbell River, B.C.
Community Support Worker Diploma
08.2022
University Overview
Skills
- Employee training
- Workplace safety
- Training and mentoring
- Staff motivation
- Staff development
- Strategic planning
- Continuous improvement
- Document management
- Negotiation
- Contract management
- Shift reporting
- Team leadership
- Problem-solving
- Positive attitude
- Team motivation
- Strong verbal and written communication
- Creative problem solving
- Team collaboration and leadership
- Conflict resolution
- Staff training and development
- Assigning work
- Policy and procedure enforcement
- Flexible schedule
- Verbal and written communication
Languages
English
Professional Working
Certification
- Mental Health Worker Certificate
- Education Assistant Certificate
- Personal Support Worker Certificate
- Enriched Academy
- Emergency First Aid OFA Level2
- Self-Care Bundle Certificate
- SPECO Certification
- Naloxone Training
- Fluent spoken and written English
- Criminal Record Check
- Excellent team and interpersonal skills
- Excellent computer and organizational skills
- Immunization for Hepatitis B, Vaccination against Tuberculosis, COVID-19 and Flu shots
- BCGEU Step-Up training
- HIFIS Training
Qualifications
Qualifications
- Able to explain key concepts related to an overview of the profession of support worker, particularly the range of responsibilities and competencies required.
- Communicate to facilitate effective working and personal relationships with individuals who require support.
- Interact with individuals in ways that actively support the person’s ability to cope with daily living.
- Learning about human development throughout the lifespan (prenatal to elderly) including the expectations and limits of the various stages of life; use this knowledge to identify behaviors associated with interrupted lifespan development
- Overview of mental health throughout the human lifespan and examine behavior with a broad range of psychiatric illnesses, cognitive impairments, and developmental disabilities; focus on resources available in the community.
- Assist guests, support guests, interact with guests, and work great with co-workers
- I am fully trained within the shelter
- I reviewed all the policies within the shelter and the BCGEU collective agreement
- Follow’s protocols and policies
- Ensures the safety of co-workers and guests of the Evergreen Shelter
- I am organized and everything has a place type of worker
Accomplishments
Accomplishments
- Achieved Result through effectively helping with Task.
- Documented and resolved Issue which led to Results.
- Achieved Result by completing Task with accuracy and efficiency.
- Supervised team of Number staff members.
Timeline
Shift supervisor
Salvation Army Evergreen Shelter
10.2022 - Current
Discovery Community College
Community Support Worker Diploma
- Mental Health Worker Certificate
- Education Assistant Certificate
- Personal Support Worker Certificate
- Enriched Academy
- Emergency First Aid OFA Level2
- Self-Care Bundle Certificate
- SPECO Certification
- Naloxone Training
- Fluent spoken and written English
- Criminal Record Check
- Excellent team and interpersonal skills
- Excellent computer and organizational skills
- Immunization for Hepatitis B, Vaccination against Tuberculosis, COVID-19 and Flu shots
- BCGEU Step-Up training
- HIFIS Training
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