Sierra Deba
Vancouver,BC
Summary
Customer-oriented Store Manager offering over 3 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
8
8
years of professional experience
Work History
Store Manager
gravitypope
Vancouver, BC
09.2023 - Current
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel.
- Maintained accurate records of employee performance reviews.
Floor Manager
Aritzia
Calgary, AB
01.2022 - 09.2023
- Trained, motivated and oversaw team of Aritzia Style Advisors delivering outstanding service to every customer.
- Anticipated client needs, delivered tasteful and helpful advice, introduced suitable accessories and communicated current marketing and promotional initiatives and markdowns.
- Created exceptional experiences for clients, built long-term relationships and helped clients find perfect style solutions to fit individual fashion needs while maximizing sales volume.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
Style Advisor
Aritzia
Calgary, AB
10.2020 - 01.2022
- Created exceptional experiences for clients, built long-term relationships and helped clients find perfect style solutions to fit individual fashion needs while maximizing sales volume.
- Anticipated client needs, delivered tasteful and helpful advice, introduced suitable accessories and communicated current marketing and promotional initiatives and markdowns.
- Performed register transactions quickly and efficiently and operated computerized order and inventory management system to locate and deliver customer product and size selection.
Front Desk Associate
Rumble
Calgary, AB
05.2020 - 10.2020
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Trained newly hired employees on front desk procedures and business operations.
Front Desk Administrator
Petrogas Energy Corp
Calgary, AB
06.2016 - 07.2018
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Maintained company accounting records by entering accounts payable, accounts receivable, invoices and expense reimbursements.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
Education
High School Diploma -
Robert Thirsk
Calgary, AB06.2015
Skills
- Creating unique shopping experiences
- Sales and marketing
- Experience in leadership
- Time management
- Work ethic
- Training and development
- Hospitality services
- Team collaboration
- Employee development
- Merchandising
Timeline
Store Manager
gravitypope
09.2023 - Current
Floor Manager
Aritzia
01.2022 - 09.2023
Style Advisor
Aritzia
10.2020 - 01.2022
Front Desk Associate
Rumble
05.2020 - 10.2020
Front Desk Administrator
Petrogas Energy Corp
06.2016 - 07.2018
High School Diploma -
Robert Thirsk
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