Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sierra Day

Jasper,AB

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals. Looking to help the business community of Jasper in anyway possible after a few very difficult years.

Overview

11
11
years of professional experience

Work History

Restaurant Front of House Manager

Evil Dave's Grill
05.2016 - Current
  • Mentored new team members on restaurant policies, procedures, and best practices to ensure consistent guest experiences.
  • Collaborated with back of house management to ensure seamless communication between kitchen and service staff.
  • Provided exceptional customer service by anticipating guests' needs from arrival through departure.
  • Administrative duties including scheduling, daily deposits and gratuity payouts to all staff members using AnyDay.

Front Office Team Lead

Hotel Alma, University of Calgary
09.2014 - 04.2016
  • Assisted guests by displaying knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.
  • Processed check-ins and check-outs, created reservations and processed special requests.
  • Enhanced customer satisfaction through prompt resolution of issues and proactive communication with guests.
  • Collaborated with other departments to ensure seamless coordination of guest needs and requests.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Provided backup to front desk to step in to assist with various tasks.

Housekeeping Team Lead

Hotel Alma, University of Calgary
07.2014 - 09.2014
  • Briefed Room Attendants on the days tasks.
  • Monitored progress of each Room Attendant to ensure timely release of rooms to the Front Office.
  • Thoroughly inspected completed rooms and reconciled any issues.
  • Communicated repair needs to maintenance staff.
  • Collaborated with front desk staff to ensure seamless check-in/check-out experiences for guests.

Front Office Assistant

Hotel Alma, University of Calgary
02.2014 - 07.2014
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees, and payments.
  • Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
  • Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
  • Improved front desk efficiency by maintaining organized records of guest reservations, payments, and special requests.

Education

Diploma - Hospitality Management

Southern Alberta Institute of Technology
Calgary, AB
04-2013

High School Diploma -

Jasper Junior Senior High School
Jasper, AB
06-2010

Skills

  • Customer Service
  • Computer Skills
  • Administrative Support
  • Time Management
  • Verbal and Written Communication
  • Social media knowledge

Languages

English

Timeline

Restaurant Front of House Manager

Evil Dave's Grill
05.2016 - Current

Front Office Team Lead

Hotel Alma, University of Calgary
09.2014 - 04.2016

Housekeeping Team Lead

Hotel Alma, University of Calgary
07.2014 - 09.2014

Front Office Assistant

Hotel Alma, University of Calgary
02.2014 - 07.2014

Diploma - Hospitality Management

Southern Alberta Institute of Technology

High School Diploma -

Jasper Junior Senior High School

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Sierra Day