Summary
Overview
Work History
Education
Skills
Timeline
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SIERRA BREKHUS

SAN FRANCISCO

Summary

Customer Experience professional with a background in hospitality, retail, and sales, currently working at RH. With years of experience in customer-facing roles, I thrive in fast-paced environments where empathy, communication, and problem-solving are key.

I began my journey in retail and food service, where I learned the importance of connecting with people and creating memorable experiences. My passion for service led me to my current role, where I get to help clients bring their design visions to life while delivering elevated support.

Overview

8
8
years of professional experience

Work History

Customer Service Associate

RH
03.2025 - Current
  • Process product returns and exchanges efficiently while maintaining a client-first, solutions-oriented approach.
  • Assist clients with sourcing and ordering replacement parts, collaborating with internal teams to ensure timely resolution.
  • Coordinate complex delivery logistics across multiple departments to ensure smooth service execution.
  • Communicate proactively with clients via email and phone to provide updates on delays, backorders, and scheduling issues.
  • Serve as a point of contact for escalated service concerns, maintaining professionalism and aligning with RH’s elevated client experience standards.

Legal Assistant

Brekhus Law Firm
01.2020 - Current
  • Prepares and facilitates client and attorney signatures on fee agreements and substitution of attorney documents, ensures legal compliance, and accuracy.
  • Manages the filing of motions and requests for orders, electronically and by mail, with courts, including San Francisco and Marin County.
  • Familiar with both local electronic filing systems and physical courthouse procedures.
  • Draft and file Proof of Service documents to ensure that proper legal notice is provided to all parties, in compliance with court requirements.
  • Assist in preparing Marital Settlement Agreements (MSA) and legal declarations, coordinating client signatures, and ensuring timely submission to the courts.
  • Assist in the preparation and signing of client disclosure documents, including Judicial Council forms related to assets, debts, income, and expenses, ensuring accuracy for court filings.
  • Handle physical and electronic filing of legal documents, scan and organize case files, and electronically distribute materials to clients, opposing counsel, and third parties.

Waitress

Tacolicious
04.2023 - 10.2024
  • Delivered efficient, upbeat service in a fast-paced casual dining environment, balancing large sections with high guest turnover.
  • Boosted sales through suggestive selling and in-depth menu knowledge, adapting recommendations to guest preferences.
  • Maintained composure under pressure while ensuring consistent hospitality and guest satisfaction.
  • Trained new hires in company standards, food handling protocols, and POS system operations.

Waitress

Il Fornaio
01.2018 - 01.2023
  • Delivered fine-dining service in a high-volume, upscale Italian restaurant known for its extensive wine selection and authentic cuisine.
  • Expertly guided guests through the menu and wine list, providing thoughtful pairings based on customer preferences and dish profiles.
  • Memorized rotating specials and regional offerings, enhancing guest experience with confident recommendations.
  • Supported smooth FOH operations by managing large parties, coordinating with kitchen staff, and ensuring timely table turnover.
  • Maintained meticulous section cleanliness and presentation, contributing to consistently high guest satisfaction scores.
  • Acted as go-to for handling VIP tables and special requests due to professionalism, discretion, and strong communication skills.

Education

DEGREE IN CRIMINAL JUSTICE -

San Francisco State University

Northwestern California School of Law

Skills

  • Customer & Client Service
  • Luxury Sales & Upselling
  • Legal Document Management
  • Time Management & Adaptability
  • Conflict Resolution
  • LexisNexis & Legal Research
  • Process Efficiency
  • Communication & Team Collaboration

Timeline

Customer Service Associate

RH
03.2025 - Current

Waitress

Tacolicious
04.2023 - 10.2024

Legal Assistant

Brekhus Law Firm
01.2020 - Current

Waitress

Il Fornaio
01.2018 - 01.2023

Northwestern California School of Law

DEGREE IN CRIMINAL JUSTICE -

San Francisco State University

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