Sierra Anderson
Kelowna,BC
Summary
Dynamic and client-focused Lash Artist with a proven track record at JOEY Kelowna for enhancing customer satisfaction and retention through exceptional service and professionalism. Skilled in POS system operation and relationship building, consistently expanded clientele through referrals and social media. Excelled in team collaboration and critical thinking, ensuring high standards of safety and service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lash Artist
Self Employed
09.2022 - Current
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
- Expanded clientele base with excellent customer service and consistent referrals from satisfied clients.
- Increased customer retention by offering personalized consultations to determine the best lash style for each individual's needs.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and myself.
- Used social media platforms to promote my services.
Server Assistant
JOEY Kelowna
02.2019 - 10.2019
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Kept a close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Gas Dock/ Till Attendant
Downtown Marina
06.2020 - 09.2022
- Worked 3 consecutive summers at Downtown Marina.
- Processed payments and provided receipts to establish proof of transaction.
- Assisted boaters with docking, resulting in smooth and stress-free arrivals and departures.
- Trained new team members in proper fuel handling procedures, fostering a knowledgeable workforce committed to safety.
- Collaborated with team members to improve overall service quality and guest experience.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Seasonal Sales Associate
American Eagle Outfitters
10.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customers to better uncover individual needs.
Server/Dishwasher
Antico Pizza Napoletana
04.2018 - 02.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Wrap Artist/Cashier
Wrap Zone
09.2020 - 04.2021
- Enhanced customer satisfaction by providing efficient and friendly service during busy hours.
- Assisted in maintaining a clean and organized work environment for optimal productivity and safety.
- Adhered to strict food safety guidelines, reducing the risk of cross-contamination and ensuring customer wellbeing.
- Processed orders on POS system and accepted cash and charge payments.
Education
Business Administration
Okanagan College
Kelowna, BC04.2022
High School Diploma -
Okanagan Mission Secondary
Kelowna, BC01.2021
Skills
- Professionalism and Etiquette
- Client Retention Strategies
- Supply Ordering and Management
- Relationship Building
- Point of Sale (POS) system operation
- Customer Service
- Organized multi-tasker
- Attention to Detail
- Teamwork and Collaboration
- Willing to Learn
- Time Management
- Critical Thinking
Certification
ProServe Liquor Staff Training - 09/24
Barbicide Certification - 09/22
Certified Lash Artist, Platinum Doll Co Lash Academy - 09/22
Classic Lashes Certification, Lanna Lashes - 09/23
Timeline
Lash Artist
Self Employed
09.2022 - Current
Wrap Artist/Cashier
Wrap Zone
09.2020 - 04.2021
Gas Dock/ Till Attendant
Downtown Marina
06.2020 - 09.2022
Seasonal Sales Associate
American Eagle Outfitters
10.2019 - 01.2020
Server Assistant
JOEY Kelowna
02.2019 - 10.2019
Server/Dishwasher
Antico Pizza Napoletana
04.2018 - 02.2019
Business Administration
Okanagan College
High School Diploma -
Okanagan Mission Secondary
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