Sierra Anderson
Toronto,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet goals. Versatile Content Writer proficient in researching, writing and editing diverse content. Works with minimal input to produce engaging, authoritative and error-free work.
Overview
5
5
years of professional experience
Work History
Server
Community Restaurant
06.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Digital Creative Content Writer
Part Shops Canada Ltd.
04.2023 - 08.2023
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
- Edited and proofread content to confirm proper grammar, quality and consistency with AP style.
- Developed content for variety of topics, ranging from technical to lifestyle, for blog and website content.
Digital Content Strategist
Cyber Air Systems
01.2023 - 03.2023
- Created content strategies for digital media.
- Optimized website content and images to improve search engine rankings
- Created customized marketing materials to increase product awareness.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
Customer Concierge and Business Specialist
WickerPark
05.2022 - 09.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Prepared and maintained records of sales and revenue.
- Consistently built long-term relationships with existing and new customers.
- Welcomed showroom guests and displayed available design samples to clients.
- Provided consultations and space planning and coordinated colors, finishes and fabrics to match.
Technical trainer and coach
Oakville Youth Soccer Academy
05.2022 - 08.2022
- Built positive, productive training environments fostering team unity and camaraderie.
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Developed and led age- and ability-appropriate soccer training drills.
- Maintained player safety through careful practice and game supervision.
- Engaged parents, players and staff to maintain open, constructive communications.
Cashier
Cousin's Market
04.2019 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Bachelor of Arts - Communications And Political Science
Wilfrid Laurier University
Waterloo, ON04.2024
High School Diploma -
Lorne Park Secondary School
Mississauga, ON06.2020
Skills
- Client Engagement
- Promotional Marketing and Advertising
- Effective Writing
- Public Opinion Understanding
- Content Creation
- Social Media Engagement
- Business Development
- Professional Demeanor
- Exceptional Customer Service
Licenses Certifications Awards
- Bronze Star Certification
- Bronze Medallion Certification
- Bronze Cross Certification
- St John's Ambulance First Aid Certification
- 2nd and 3rd place at the European Karate Championship
- Certified Soccer Referee
- G Class Driver's License
Education
- Wilfrid Laurier, Honours Bachelor of Arts, Communications and Political Science, Fourth year,
- Lorne Park Secondary School, OSSD, 2020
Volunteer Experience
- Watercolours Residence Association, 05/2018, 05/2018, Helped organize and run a holiday food drive, Neighbourhood cleanup, Flyer distribution
- Back to Basics Swim Academy, Instructor, 09/2017, 01/2018, Taught swimming to children of various ages, Recurring classes with students of all skill levels required the application of many different swimming and coaching skills and techniques
Languages
English
Native or Bilingual
Timeline
Server
Community Restaurant
06.2023 - Current
Digital Creative Content Writer
Part Shops Canada Ltd.
04.2023 - 08.2023
Digital Content Strategist
Cyber Air Systems
01.2023 - 03.2023
Customer Concierge and Business Specialist
WickerPark
05.2022 - 09.2022
Technical trainer and coach
Oakville Youth Soccer Academy
05.2022 - 08.2022
Cashier
Cousin's Market
04.2019 - 08.2020
Bachelor of Arts - Communications And Political Science
Wilfrid Laurier University
High School Diploma -
Lorne Park Secondary School
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