Sierah Agius
Calgary,AB
Summary
Results-driven professional with expertise in building relationships and understanding client needs, delivering outstanding service consistently. Proficient across various sectors including sales, customer service, finance, hospitality, and marketing. Demonstrated ability to create engaging content and provide exceptional service in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Bartender
Magnolia Banquet Hall
01.2023 - Current
- Prepared for events by setting up bar, stocking supplies
- Set up glassware, liquor, and other necessary supplies for special events.
- Collaborated with banquet staff to ensure seamless event execution, resulting in increased client satisfaction and repeat business.
- Adhered to Alberta regulations regarding alcoholic beverage services and customer regulations.
- Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
- Increased beverage sales by demonstrating extensive knowledge of drink recipes and suggesting popular cocktail choices.
Financial Sales Representative
Money Mart
11.2020 - 12.2024
- Issue loans quickly and efficiently ensuring risk assessment strategies are used.
- Cash cheques quickly and efficiently ensuring risk assessment strategies are used.
- Sell benefits of ancillary services to customers and ensuring all sales are properly recorded.
- Reconcile cash flow at end of shift.
- Complete all product and service transaction in a Point Of Sale system.
Server
Bottlescrew Bill's Pub
07.2024 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality during Stampede.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Bartender, Server, Bottle Girl
Cloud 9 Hookah Lounge
02.2022 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender, Server, Cook
Event Staff Inc.
02.2022 - 10.2023
- Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
- Enhanced customer experience by providing personalized drink recommendations and engaging in friendly conversation.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Content Creator
Mclennan Fitness Gym
05.2022 - 04.2023
- Applied current editing and photography tools to tell great stories.
- Boosted brand engagement by creating compelling social media posts and campaigns.
- Enhanced brand recognition through the development of tailored marketing materials and visually appealing graphics.
- Strengthened content through proofreading and editing.
- Cultivated a loyal following on social media platforms through consistent posting schedules and authentic community engagement strategies.
Server
Wolf Gang Puck
11.2022 - 02.2023
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Front of House Manager
Ellies Kitchen + Bar
03.2022 - 08.2022
- Started as a server for 2 months
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Maintained payroll information by calculating, collecting, and entering data.
- Verified timekeeping records and handled any discrepancies with employees.
- Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
- Streamlined internal communication, ensuring accurate and up-to-date schedule information for all team members.
Cashier, Price Change, Ecommerce Specialist
Save On Foods
08.2017 - 05.2021
- Educated customers about upcoming promotions, changing procedures, and available items.
- Achieved coverage demands with flexible schedule and willingness to take on different tasks.
- Provided each guest exceptional service with checkout needs, as well general assistance such as answering questions about operations and procedures.
- Trained new retail members in customer-focused strategies, maintaining high team standards
- Covered multiple store ares by cross-training in different roles
Social Media Engagement Specialist
Art Of B.
12.2020 - 03.2021
- Managed clients social media business accounts.
- Engaged with customers daily.
- Posted engaging stories.
- Helped client boost their network by engaging with people of same interests.
Pricing Coordinator
Save On Foods
09.2020 - 11.2020
- Reviewed prices for all grocery items to ensure accuracy, initiated price changes, and ensured that all items are accurately marked.
Cook
Bridgette Bar
10.2019 - 06.2020
- Provided fast-paced customer demands, cooking high level skilled meals with consistent quality.
- Operated all kitchen equipment safely and in accordance in OSHA regulations.
- Adhered to all safety and sanitization requirements regarding food handling, storage, and preparation.
- Promoted team efficiency by using downtime to restock supplies and clean surfaces, equipments, and floors.
- Communicated with kitchen crew members to delegate tasks and responsibilities.
Dish Washer
Bridgette Bar
10.2019 - 06.2020
Online Shopper
Save On Foods
06.2019 - 09.2019
- Picked customers groceries accurately
Detailer
High River Toyota
06.2017 - 08.2019
- Cleaned interior and exterior of vehicle with to detail and customers needs.
- Utilized cleaning equipment such as vacuums, steam cleaners, machine buffers, shampoo machines: applying treatments such as waxes, solvents, and leather care oils.
Casual Cleaner
High River Toyota
10.2013 - 09.2017
Figure Skating Coach
High River Figure Skating Club
08.2011 - 03.2016
Education
BBA - Accounting And Finance
Mount Royal University
Calgary, None12-2027
Professional Cooking - Culinary Arts
Sait
Calgary, ABPersonal Trainer -
ISSA
Online06-2022
Skills
- Sales Focused
- Highly Motivated
- Organization Skills
- Problem Solving Skillful
- Critical Thinking Experienced
- Customer Service Expert
- Strong multitasking
- Highly reliable
- Team player
- Clear and effective communication
- Cleanliness and hygiene
- Engaging personality
- Responsible alcohol service
Languages
English
Native or Bilingual
Certification
- Pro Serve
- Food Safety Certificate
- WHMIS
Affiliations
- Mount Royal Investment Club
Timeline
Server
Bottlescrew Bill's Pub
07.2024 - 07.2024
Bartender
Magnolia Banquet Hall
01.2023 - Current
Server
Wolf Gang Puck
11.2022 - 02.2023
Content Creator
Mclennan Fitness Gym
05.2022 - 04.2023
Front of House Manager
Ellies Kitchen + Bar
03.2022 - 08.2022
Bartender, Server, Bottle Girl
Cloud 9 Hookah Lounge
02.2022 - 02.2024
Bartender, Server, Cook
Event Staff Inc.
02.2022 - 10.2023
Social Media Engagement Specialist
Art Of B.
12.2020 - 03.2021
Financial Sales Representative
Money Mart
11.2020 - 12.2024
Pricing Coordinator
Save On Foods
09.2020 - 11.2020
Cook
Bridgette Bar
10.2019 - 06.2020
Dish Washer
Bridgette Bar
10.2019 - 06.2020
Online Shopper
Save On Foods
06.2019 - 09.2019
Cashier, Price Change, Ecommerce Specialist
Save On Foods
08.2017 - 05.2021
Detailer
High River Toyota
06.2017 - 08.2019
Casual Cleaner
High River Toyota
10.2013 - 09.2017
Figure Skating Coach
High River Figure Skating Club
08.2011 - 03.2016
BBA - Accounting And Finance
Mount Royal University
Professional Cooking - Culinary Arts
Sait
Personal Trainer -
ISSA
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