Summary
Overview
Work History
Education
Skills
Accomplishments
Product Development
Volunteer Experience
Timeline
Generic

Siera Travis

General Manager
Edmonton

Summary

Collaborative leader with dedication to leading and partnering with coworkers to promote engaged, empowering work culture. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

10
10
years of professional experience
5
5
years of post-secondary education
1
1
Language

Work History

General Manager

FunEx-Laser City Edmonton
11.2021 - Current
  • Managed a diverse team of 25 individuals, fostering a positive work environment and high employee satisfaction
  • Managed budget implementations, employee reviews, training, schedules, payroll and hiring
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems

General Manager

FunEx-Codo
03.2020 - 09.2023
  • During the pandemic was part of a team that pivoted and created an online gaming platform for children
  • Provided day camps and birthday parties online for kids
  • Responsible for creating content, technical assistance, scheduling, hiring, training, overseeing day to day operations, customer service.

Assistant Manager

FunEx-Laser City Edmonton
10.2019 - 11.2021
  • Trained and led staff while delivering excellent customer service during day camps, birthday parties and field trip events
  • Assisted in hiring of new staff members.

Laser Leader

FunEx-Laser City Edmonton
10.2018 - 10.2019
  • Ran laser tag games ensuring the safety of 40 or more children while they participated in laser tag birthday parties, field trips and day camps
  • Looked after and provided a fun and awesome experience for kiddos ages 6-12.

Sales Associate

The Wig Boutique
01.2014 - 10.2019
  • Worked with a team of five to provide hair services to those experiencing hair loss
  • Skills included sales, cashier, customer service, designing wedding and graduation hairstyles, wig dressing, sewing and repair
  • Provided an example for how to deal with hair loss, emotional support and confidence boosting and working with those affected due to medical reasoning such as cancer, male pattern baldness and alopecia.

VR Host

FunEx-Laser City Edmonton
09.2018 - 10.2018
  • Was part of a virtual reality haunted house event, responsible for maintaining the equipment, providing customer service and providing a fun and awesome experience for all guests.

Education

Rotman Women in Leadership Certificate -

Rotman School of Management University of Toronto
01.2022 - 05.2022

Bachelor of Science - Biological Sciences

University of Alberta
Alberta Canada
01.2014 - 05.2018

High School Diploma - undefined

Jasper Place High School
01.2013 - undefined

Skills

Leadership

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Accomplishments

  • Zhengzhou International Human Osteology Workshop, 2018, Osteology workshop held in Zhengzhou China in which an international team composed of Chinese and Canadian Students worked to prepare and study archeological human skeletons.
  • Richard Frucht Memorial Lecture Series, 2017, 26th Annual Student Conference, Undergrad Poster presentation, won second place
  • Edmonton Regional Historica Fair, Alberta Legislature, 2008, Presentation and conference, received The Honourable Laurier L. LaPierre O.C Medal

Product Development

  • Codo, Part of a team of 5 which created an online gaming platform for children during the pandemic., Created content, training documents, procedural documents, trained staff, test products and launch
  • VR Headset Rentals, During the pandemic created a VR rental product where customers could rent preloaded VR headsets for a week or weekend., Responsible for creation, rollout and launch.
  • Educational Field Trips, Created a field trip where students can learn and interact with light and colour theory. Science demonstrations that touched on light, reflection, refraction and colours, Responsible for creation, roll out, training and launch at all three locations

Volunteer Experience

  • International Volunteer Headquarters, Maximo Nivel, 2017, Child Care: looking after, teaching english and playing with children ages 1-6, Marine Conservation: Turtle Patrols, Egg collection and monitoring beach cleanup
  • Volunteer Eco Students Abroad, 2015, Construction:renovation of roof and classrooms at local school, Child care: teaching english and looking after students, Marine Conservation: Coral reef replanation, farming and beach clean up

Timeline

Rotman Women in Leadership Certificate -

Rotman School of Management University of Toronto
01.2022 - 05.2022

General Manager

FunEx-Laser City Edmonton
11.2021 - Current

General Manager

FunEx-Codo
03.2020 - 09.2023

Assistant Manager

FunEx-Laser City Edmonton
10.2019 - 11.2021

Laser Leader

FunEx-Laser City Edmonton
10.2018 - 10.2019

VR Host

FunEx-Laser City Edmonton
09.2018 - 10.2018

Sales Associate

The Wig Boutique
01.2014 - 10.2019

Bachelor of Science - Biological Sciences

University of Alberta
01.2014 - 05.2018

High School Diploma - undefined

Jasper Place High School
01.2013 - undefined
Siera TravisGeneral Manager