Sienna Reyes
Milpitas
Summary
Dynamic Case Manager with a proven track record at HomeFirst Services, adept at problem-solving and organization. Successfully developed individualized service plans, enhancing client engagement and satisfaction. Proficient in Microsoft Suite, I excel in conflict resolution and documentation, ensuring compliance and empowering clients to navigate social services effectively.
Overview
5
5
years of professional experience
Work History
Case Manager
HomeFirst Services of Santa Clara County
San Jose, CA
10.2025 - Current
- Assisted clients in navigating social services and community resources
- Documented client progress and updated case files accurately
- Coordinated with healthcare providers to facilitate client appointments
- Developed individualized service plans based on client assessments
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Shift Lead
Chick-fil-A
Los Angeles, CA
11.2023 - 06.2025
- Trained new staff on equipment usage and workplace procedures to enhance productivity.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
Summer Program Coach
Little Heroes
San Jose, CA
06.2023 - 07.2023
- Designed engaging activities that fostered teamwork and collaboration among campers.
- Facilitated daily sports and outdoor games, promoting physical fitness and enjoyment.
- Coordinated schedules for various activities to maximize camper participation.
- Developed positive relationships with campers, encouraging personal growth and social skills.
Head Coach
City Beach Volleyball Club
Fremont, CA
01.2023 - 06.2023
- Developed training programs to enhance player skills and team performance
- Fostered a positive team culture, enhancing athlete engagement and retention
- Organized and led practices and scrimmages to increase competitive attitude and skills.
- Mentored beginner players to foster sense of healthy competition and confidence prior to focusing on skill-building.
Assistant Coach
City Beach Volleyball Club
Fremont, CA
11.2022 - 06.2023
- Collaborated with head coach to design practice sessions focused on team strategy and cohesion.
- Organized team events and logistics, ensuring smooth operations during competitions and practices.
- Assisted in recruiting new talent through evaluations at local competitions and community outreach programs.
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Collaborated with head coach to develop and maintain team schedule and practices to enhance preparedness.
Front Desk Receptionist
Mission Peak Sportsplex
Fremont, CA
09.2021 - 06.2023
- Managed front desk operations, ensuring efficient guest check-in and check-out procedures.
- Coordinated scheduling for facility bookings, optimizing usage of sportsplex resources.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
Education
Bachelor of Arts - Psychology
University of California, Los Angeles
Los Angeles, CA06-2025
Associate of Arts - Psychology
San Jose City College
San Jose, California, CA05-2023
Skills
- Problem-solving
- Organization and multitasking
- Conflict resolution
- Email and telephone etiquette
- Microsoft suite proficient
Timeline
Case Manager
HomeFirst Services of Santa Clara County
10.2025 - Current
Shift Lead
Chick-fil-A
11.2023 - 06.2025
Summer Program Coach
Little Heroes
06.2023 - 07.2023
Head Coach
City Beach Volleyball Club
01.2023 - 06.2023
Assistant Coach
City Beach Volleyball Club
11.2022 - 06.2023
Front Desk Receptionist
Mission Peak Sportsplex
09.2021 - 06.2023
Bachelor of Arts - Psychology
University of California, Los Angeles
Associate of Arts - Psychology
San Jose City College